The Customer Help Centre

During December, we rebranded the ESFA Help Centre to the Customer Help Centre and the URL has changed to https://customerhelp.education.gov.uk/. Please share this with other colleagues at your organisation who may need to know. 

You may notice some changes in the design, layout, and navigation of the website, but the rebranding process will not affect the availability of our services. After the transition to the new URL, if you access the Help Centre with your old links, you will be re-directed to the new address.

The Customer Help Centre will continue to provide you with easy access to information and guidance on topics related to education and skills funding. This information is available for apprenticeships, adult education, traineeships, 16 to 19 funding and more. 

We appreciate your understanding during this transition period. If you have any questions or concerns, please do not hesitate to contact us using the Customer Help Portal.