DfE Sign-In: How to check a user's account

DfE Sign-in gives access to lots of different DfE services, so users can have different roles across different organisations. This means that it’s useful to check yours or a user’s service roles and organisations when having problems.

How do I check a user's account?

1. Log in

• Go to DfE Sign-In and log in with your credentials.
• Click on 'User Management' from the main menu.

2. Search for the user

• Use their email address to search.
• Avoid searching by name - many users share names, which can lead to inaccurate results.

3. Select the user

• Click on the user's name in the search results to open their profile.

4. Check organisation links

• Review which organisations/UKPRNs the account is linked to.
• Users can have one account linked to multiple schools, trusts, or LAs.

5. Check user roles

• See if the user is an End User or an Approver.
• A user may be an Approver for some organisations and an End User for others.
• Also check if their account is active or deactivated.

6. Review permissions for services and roles

• Look at the permissions assigned to the user.
• Ensure the permission is listed under the correct organisation.
• For example, to view attendance data for High School Academy, the user needs the 'Monitor Your School Attendance - School' permission under High School Academy.

7. If account is deactivated

• Click 'View User Sign-In Audit' to check the reason for deactivation

Need support?

If you continue to experience issues, contact your organisation’s approver or visit the DfE Sign-in help pages.

If you have a specific query about that is not covered by this information or the guidance, please contact us using the Customer Help Portal.