Funding Information System Error

Q: I'm getting an error when trying to import my ILR file. What should I do?

First, check the Logs folder (in the location FIS was run from) to see which error has occurred. You may see an exception such as:

Access to the path 'C:\WINDOWS\system32\Sandbox' is denied.

This is usually caused by the file being stored in OneDrive (or another cloud-synced folder), rather than a normal folder on your computer. OneDrive can restrict access to a file while it's syncing, which stops the import tool from reading it properly.

To fix this:

1. Copy the ILR file to your local desktop or a local folder — for example, C:\ILR\ or C:\Users\[YourName]\Desktop\. Avoid folders that show a OneDrive cloud icon or are listed under "OneDrive" in File Explorer.
2. Re-run the import using the copy of the file in that local folder.
3. If it still fails, right-click the file, select Properties, and make sure it isn't set to "Read-only". Untick that box if it is.

Why this happens: Folders that sync with OneDrive (or similar services like SharePoint or Dropbox) manage file access differently to normal local folders. This can occasionally block other programs from reading the file while it's being imported, even though the file itself is fine.

Tip: To avoid this happening again, keep a dedicated local folder for ILR files that isn't inside OneDrive, Documents (if synced), or Desktop (if synced).