FIS Upload to PDSAT

Within the FIS export file should be an already zipped folder, like below, which is what you upload to the PDSAT in order for it to interrogate the data:

If you're not getting that zip file, it may be that you need to update your FIS or review your settings. This was talked about earlier this week, though the outcome was seemingly that it just doesn't appear to be working for some people, for some reason - Further education and training providers community - PDSAT sampler - Failed

It's the zip of csv files that you get when you tick this box in the settings on FIS:

Hi,

Many thanks to both of you,  realized where i was going wrong and have now been able to upload a FIS file!

thanks again

jenny

I'm still battling to get the FIS to produce a report the ILR five weeks later.  No real joy from the ESFA Helpdesk who keep stating the error is a lack of RAM despite us confirming that at no time does the RAM run out. 

Does anyone have an ESFA Support contact I could escalate to? They are ignoring my requests for one.

Thanks

Hi Ben

Can't help on a direct contact I'm afraid, but, as a workaround, have you tried putting FIS on a different machine? We were definitely having problems on our virtual box, where it seems to have been disc space that was the problem. Cleaning it out so there was a couple of gig free seems to have solved it (no idea what the threshold might be, there was *a lot* of junk in the recycle bin!).

Hi Steve. Thanks for this...I will certainly try that next.

Hi Ben,

Out of interest, what is the error message you are getting?

thanks,

jenny

Just the standard ...experiencing problems, please contact the helpdesk...ne