Ashley Goldman

DAS Update Bug

Created

None

Hi 

 

I someone can help? 

 

We have just been walking an employer through the DAS sign up process and it wasnt allowing them to add their PAYE details. I doubt it will allow anyone to add their PAYE details or update their accounts. 

 

I have spoken to another employer who cant update their DAS account either.

 

There was an update last week to the DAS system which I think there are some bugs in the new update?

 

These are issues that will affect the whole country as employers cannot add apprentices onto their DAS system and Training Providers cannot get paid.

 

Has anyone got a work around or heard when this is likely to be fixed?

 

I have contacted the Helpdesk but their usual response is will have to wait 10 days for an answer!

 

Many thanks


Ashley

 

Replies

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Jason Poole (DfE)

Thanks for raising this - we are not aware of any issues so will ensure this is investigated and post an update on here.

Alison Brierley

Hi, We are having similar issues. 

1 of our employers has entered the details and clicked confirm then it says they need to enter them again, however when they go to do this the details are still there.

I believe they have been in contact with the help desk. 

Do we have an update, as we are not far from month end. 

Thanks