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Amanda Waterton

Logging into the Apprenticeship Service - issue

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Hi all

Is anyone else getting '504 Gateway Time-out' messages when trying to log into the Apprenticeship Service this morning - or is it just me :(

Thanks

Amanda

Replies

No one has replied to this post.

Louise Tomkins

Yes, I just tried to login and got the same error, so not just you.

Kei Nowland

Yes. I'm getting the same. 

Steve Bowler

Yes I've had problems with the site most of the morning but seems ok now...

Amanda Waterton

Ah yes - am back in now too!! I had tried several times before I posted originally but am glad it is back up and running now :)

Lyn Joyce

I keep trying to add a new apprentice and it keeps timing out with the same error!!

Lisa Hall

It's still timing out for me.

Araib Khalid

Yes, having same issue since morning :/

Lisa Hall

It's still timing out this morning, very frustrating!

Joe M

Ours has gone down again this morning too. Worked for about 15 minutes then up pops the 504 Gateway Time-out again. 

Amanda Waterton

Hi again all - Mine started working again yesterday but this morning, although I can log in, as soon as I try to get into a particular learner record it times out again!! Very frustrating, so I hope someone from the ESFA/App Service is monitoring these posts.

Suzanna Whalley

Morning all, we've been having the same problem yesterday and today. Can typically get into the landing page but anything more than that is timing out.

Gina Bowles

Morning - we have the same issue, even tried different browser but still not working. 

We have logged at ticket and get a standard response back:

 

Thank you for contacting the Apprenticeship Service Support Team.
 
Our Specialist Support team are investigating the issue that some of our users are experiencing when trying to access Apprenticeship Service accounts.
 
I can advise that as this is a timeout error, it is an intermittent issue and you may wish to try again later. 
 
This is a high priority investigation and we will provide an update as soon as one is available.

If you need help with anything else, you can:
• search for help in the apprenticeship service at any time (https://help.apprenticeships.education.gov.uk/hc/en-gb)
• email us on helpdesk@manage-apprenticeships.service.gov.uk
• call us on 0800 0150 600

We are open from 8am to 8pm, Monday to Friday.

Kind regards,

Angela

Apprenticeship service support

This service is provided by the Department for Education (DfE). For further details of how your data is processed and your rights, please view the full DfE personal information charter. https://www.gov.uk/government/organisations/department-for-education/about/personal-information-charter

 

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