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Gareth Heald
LRS Password Renewal
Created
Hi
Has anyone else experienced issues when requesting a new password on the LRS when your old password is due to / has expired?
For the last week, every email I have received when requesting to update my password, the link has expired as soon as I click on it - well within the 120 minutes time limit.
I have contacted the helpdesk, followed their instructions re deleting cookies / cache, and right clicking the link and pasting it onto Chrome / Edge, to no avail.
Currently waiting for an update from the helpdesk, but it does not help with the time of year, and the fact I am the superuser.
Thanks
Gareth
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Replies
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Angela Williams
Yes I had the same problem was using Edge copied and pasted the password reset link into Google chrome and it worked for me
Gareth Heald
LRS Password Renewal
Created
Hi
Has anyone else experienced issues when requesting a new password on the LRS when your old password is due to / has expired?
For the last week, every email I have received when requesting to update my password, the link has expired as soon as I click on it - well within the 120 minutes time limit.
I have contacted the helpdesk, followed their instructions re deleting cookies / cache, and right clicking the link and pasting it onto Chrome / Edge, to no avail.
Currently waiting for an update from the helpdesk, but it does not help with the time of year, and the fact I am the superuser.
Thanks
Gareth