Hi all,

Frustratingly, I was unable to contribute to this thread yesterday but have now been granted access this morning. I was eagerly refreshing this yesterday afternoon, as, like all of you, we were facing the same issues and were struggling to find out what was going on.

I have sent a long, strongly worded email this morning to customer.help@education.gov.uk, expressing frustration and dissatisfaction with the lack of communication yesterday and the poor decision to extend until 7pm outside of normal working hours. I ended with,

"Providers work hard to comply with statutory requirements and meet challenging submission deadlines. In return, we should be able to expect timely communication, accessible support channels, and sensible contingency arrangements when nationally managed systems fail. Unfortunately, on this occasion, the service provided fell well below that standard".

I'd encourage all to do the same if not already! 

I have complained this morning too. I spent more time that I had spare hitting refresh yesterday afternoon and had to give up shortly after 6 as I had a train to catch.

I too was frustrated by all of this, I left work and logged on after 6pm and it didn't work and by the time I relogged on again, it was 7.10pm - the SLD allowed me to submit and sent an email to confirm my submission, however looking this morning - no submission was registered. So frustrating.... As it was only EAS then we can wait until R03 but totally unacceptable service.