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Frances Hill
Help desk
Created
Is anyone else having problems getting their queries solved by the helpdesk? I have two that I am in the 10 day loop of "we are are working on your issue and will update you within 10 working days", one of the queries has been since December. Has anyone got any suggestions of how I can get a quicker resolution. Both queries are following very long phone calls!
Many thanks
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Chloe Hemmingsley
Yes, we usually have to go to our contract manager which helps speed up a response.
we have not been paid for the R03, and when i checked the Period end of Report it shows the breakdown payment of each leaner and there are not Data Mismatch. Any suggestions?
The only thing I can think of is if you had a minus number on your R14 greater than the positive number on your R03? You should still have had a remittance slip either way?
Frances Hill
Help desk
Created
Is anyone else having problems getting their queries solved by the helpdesk? I have two that I am in the 10 day loop of "we are are working on your issue and will update you within 10 working days", one of the queries has been since December. Has anyone got any suggestions of how I can get a quicker resolution. Both queries are following very long phone calls!
Many thanks