R59 Error

Change the learner reference number in the new system to match the old system

R59 relates to the same ULN being used for 2 different learners. You have a duplicate in your system - likely just transferred from old to new as is. One learner may have returned married under a different surname? Or changed names to appear as a different learner - but someone knew this and assigned the new record the original ULN? And both learner records are now in ILR.

If it turns out to be 2 completely different individuals then access the LRS and find out who the true owner of the ULN is, then look for the other learner and check their ULN - if they have one, if not register them for one.

If it turns out to be the same learner under 2 MIS IDs (each with the same ULN), you need to merge them into 1 record..

HTH

Andy

Thanks both. Andy, when you say merge, do you mean move one record to the other MIS system so they are both in the same datafile? Or am I missing something? 

The tool matches records by learner reference and then looks for differences in matched records so you will need to record the same learner reference as in the original record.

Hi,

Just picking up on this query again.

I changed the learner reference number in the new system for the level 3 course to match the old system which holds the level 2 record and submitted my R13 file without an error. I've just checked my R13 App Monthly Payments Report and the money for this contract year for the level 2 course has been clawed back. Am I missing a step in the process?

Thanks again for any support with this.

We had lots of issues with this when transferring systems Claire. Some fixes worked and others did not and we were unable to get any help from the new system or the ESFA. 

Some of the things to try -

Use learner ref number in previous year

Change learner ref in new system to match the old system

Make sure learner in the old system is being withheld from your ILR export 

Go through each ILR field and make sure the info is exactly the same as it was in the previous system, for example phone numbers and address etc. These should just be warnings on file merge but some will be errors. One example we had a space at the start of the learner ref which was not visible at first glance. 

Hope this helps 

Appreciate that this is an old post but currently looking for a solution in line with previous issues highlighted.

x2 learner records, one in each system - non can be witheld as both reporting in 24/25 (first aim is achieved, second ongoing - both present in ILR exports).

Helpdesk closed ticket - 'outside of our remit'.