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I would say, as Martin has, that you need to include these learners within your return. When you talk about making them "live": yes they need to be in your return, but they can still be on their break with the same dates as you had before you excluded them. They don't need to be "live" in the sense of it looking like they are attending learning right now. This **ought** to get you the funding back because then your return says they did attend sometime, as opposed to never at all, like when you removed them from your return and that led to the clawback.
HTH,
Caspar
Hey both, thanks for your reply.
We have been exporting them as they are now (paused) for months and have not had the money given back - this is why I was unsure of whether we should set them as live temporarily and then put them back as paused
Do you know why this wouldn't be coming through/what I can do to resolve this as the ESFA helpdesk have not been able to resolve this issue, but have confirmed that we are owed this money
If you have written confirmation from the Helpdesk that you are owed the money then you should be able to get it (albeit it sounds like it is very painful trying to do so).
When you say that you exporting them again, are you able to confirm that they are in the submission file with all of the appropriate data? Can you see those learners in any of the reports back from the Portal to confirm they are present and funded?
The only other advice I can give is to keep battling with the Helpdesk.
HTH,
Caspar
Amy Slater
Data lock
Created
Before sending in our R09 we decided (wrongly!) to not export the learners that had paused - as we knew we would not get a payment that month and it would reduce the numbers of learners on the reports. But what actually happened is that all the payments for 2021-22 were clawed back by ESFA. As the learners are no longer ‘live’ but are ‘paused’ or ‘taking a break in learning’ this does not allow those payments to be returned to us - a data lock is created. The company is non-levy.
We have been in communication with EFSA since early July and the issue is still not resolved - we are being moved from person to person and no-one seems to be able to help. Obviously time is now ticking on and we want this to be sorted before the R14 deadline.
I am wondering if we should make them ‘live’ again, send in the next return, then ‘pause’ them (on the same date) to allow the payments to be released?
We would really appreciate some help on this one.
Thank you