https://customerhelp.education.gov.uk/hc/en-gb 2026-04-02T16:05:53Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360013592480-Get-help-with-Qualification-Achievement-Rates-QAR 2025-11-10T15:06:02Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360013592820-Students-not-eligible-for-bursaries 2025-10-06T14:00:50Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360013664399-How-to-make-a-Freedom-of-Information-FOI-request 2025-09-26T08:33:07Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360013668459-Conditions-on-Student-Bursary-Payments 2025-10-06T14:00:51Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360013676539-Learning-Records-Service-LRS 2025-11-10T15:06:03Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360013697199-The-Devolution-of-Adult-Education-Budget-AEB 2025-11-10T15:06:04Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360013863540-How-to-record-a-break-in-learning 2025-11-10T15:06:04Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360013863720-Learner-Entry-Tool 2025-10-10T12:21:15Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360013891560-Learning-aim-class-codes 2025-10-06T14:00:50Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360013950539-Merge-two-or-more-ILR-files-together-with-ILR-FileMerge 2025-10-10T12:21:37Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360013951699-Submit-learner-data 2025-10-10T12:26:27Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360013951719-ILR-fields-required-for-16-to-19-funded-learning-excluding-apprenticeships 2025-10-06T14:00:51Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360014271100-Creating-and-submitting-a-course-for-the-course-directory 2025-10-06T14:00:52Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360015264319-Advanced-learner-loans-Break-in-learning 2025-11-10T15:06:03Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360015594839-ILR-specification 2025-10-06T14:00:51Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360015606100-Cookies 2024-06-25T13:37:08Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360015606280-Terms-and-conditions 2025-10-06T14:00:52Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360015606440-Accessibility-statement 2025-10-06T14:00:52Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360016529279-Resolving-payment-issues 2025-11-10T15:06:03Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360016610340-Communities-guidelines 2025-11-10T15:06:03Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360017071039-Privacy-policy 2025-10-06T14:00:52Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360017077060-What-is-the-individualised-learner-record-ILR 2025-11-10T15:06:03Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360018850040-How-are-the-high-needs-places-in-my-general-annual-grant-GAG-determined 2025-10-06T14:00:51Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360018899540-Changing-contact-and-bank-details-for-remittance-payments 2025-11-10T15:06:04Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360019161320-Resolving-issues-with-DFE-Sign-In 2025-10-06T14:00:51Z https://customerhelp.education.gov.uk/hc/en-gb/articles/360020139080-DfE-Sign-In-update-contact-details-in-Get-Information-About-Schools-GIAS 2025-11-10T09:32:51Z https://customerhelp.education.gov.uk/hc/en-gb/articles/4797676868114-Funding-Information-System-Error 2026-02-12T12:05:09Z https://customerhelp.education.gov.uk/hc/en-gb/articles/6981290017298-Payments-and-recoveries-due-at-R13-and-R14 2024-07-02T11:57:38Z https://customerhelp.education.gov.uk/hc/en-gb/articles/7041383223826-Apprenticeship-Service-Data-Mismatches-Dlock-07 2025-10-06T14:00:50Z https://customerhelp.education.gov.uk/hc/en-gb/articles/7041400801682-Apprenticeship-Service-Data-Mismatches-Dlock-10 2026-01-23T10:45:55Z https://customerhelp.education.gov.uk/hc/en-gb/articles/7041470139410-Apprenticeship-Service-Data-Mismatches-Dlock-12 2025-10-06T14:00:50Z https://customerhelp.education.gov.uk/hc/en-gb/articles/7041837387410-Calculating-the-TNP-value-after-a-change-in-employer 2025-11-10T15:06:04Z https://customerhelp.education.gov.uk/hc/en-gb/articles/7074834645394-ILR-records-that-cross-the-2024-25-and-2025-26-funding-years 2025-07-29T12:54:42Z https://customerhelp.education.gov.uk/hc/en-gb/articles/7185163709586-How-to-record-a-change-of-employer-in-the-ILR 2025-10-06T14:00:51Z https://customerhelp.education.gov.uk/hc/en-gb/articles/7185226653586-Small-employer-indicator-SEM1 2026-03-12T08:00:10Z https://customerhelp.education.gov.uk/hc/en-gb/articles/7222520407954-FRM01-Learners-repeating-a-learning-aim-they-have-already-achieved 2025-11-10T15:06:03Z https://customerhelp.education.gov.uk/hc/en-gb/articles/11188877466514-What-employers-can-expect-when-a-training-provider-has-their-funding-terminated 2026-01-23T11:18:44Z https://customerhelp.education.gov.uk/hc/en-gb/articles/11955682618898-How-to-use-the-Small-Employer-Indicator-SEM1 2026-03-31T07:37:34Z https://customerhelp.education.gov.uk/hc/en-gb/articles/12096720886290-Preparing-your-final-ILR-return-R14 2025-07-30T10:57:20Z https://customerhelp.education.gov.uk/hc/en-gb/articles/13541357617042-Data-match-errors-R14-checks-2023-to-2024 2025-11-10T15:06:04Z https://customerhelp.education.gov.uk/hc/en-gb/articles/15529029371538-The-Customer-Help-Centre 2025-11-10T15:06:02Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18207235156626-My-apprenticeship-training-provider-is-no-longer-able-to-provide-training-What-do-I-do-next 2026-01-23T09:50:57Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18207491256082-Request-for-exceptional-apprenticeship-transfer-support-from-DfE 2026-01-23T09:51:12Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18208414666258-Understanding-apprenticeship-funding-when-transferring-apprentices-to-new-providers 2026-01-23T09:52:32Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18208436396690-Understanding-employer-additional-payments-when-impacted-by-provider-termination 2026-01-23T10:54:23Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18228094968082-Understanding-employer-co-investment-when-impacted-by-provider-termination 2026-01-23T11:12:55Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18228189916306-What-point-am-I-at-in-my-Apprenticeship-Training 2026-01-23T10:37:15Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18228373250322-Employment-and-redundancy-in-apprenticeships 2026-01-23T11:08:07Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18620012848914-Understanding-End-Point-Assessment-when-apprentices-are-impacted-by-provider-termination 2026-01-23T09:52:53Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18620220457618-Apprenticeship-funding-guidance-for-providers-wishing-to-support-apprentices-and-employers-affected-by-termination-of-another-provider-s-funding-agreements 2026-01-23T10:00:53Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18687014153490-Apprenticeship-advertisement-guidance-for-employers-affected-by-the-termination-of-a-provider-s-funding-agreements 2025-10-06T14:00:52Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18687123639954-I-am-not-sure-why-I-have-been-contacted-about-the-termination-of-an-apprenticeship-provider-s-funding-agreements 2025-11-10T15:06:03Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18687212479250-What-steps-to-take-if-you-are-missing-a-certificate 2025-11-10T14:08:10Z https://customerhelp.education.gov.uk/hc/en-gb/articles/18687836774290-Returning-incentive-payments-to-the-agency 2025-10-06T14:00:51Z https://customerhelp.education.gov.uk/hc/en-gb/articles/19791863337746-Care-Leavers-Bursary 2025-11-10T09:31:24Z https://customerhelp.education.gov.uk/hc/en-gb/articles/20362193953170-R10-in-year-qualification-achievement-rates-QAR-2023-to-2024 2025-11-10T15:06:02Z https://customerhelp.education.gov.uk/hc/en-gb/articles/21132494962450-2024-to-2025-Academic-Year-R01-onwards-Errors-LearnDelFamType-122-LearnDelFamType-123-and-LearnDelFamType-124 2025-11-10T15:06:03Z https://customerhelp.education.gov.uk/hc/en-gb/articles/21281587777298-Looking-for-Teacher-Services-Employer-Access-Schools 2025-11-10T15:06:04Z https://customerhelp.education.gov.uk/hc/en-gb/articles/21461351607954-DfE-Sign-in-login-update 2025-11-10T15:06:03Z https://customerhelp.education.gov.uk/hc/en-gb/articles/22544829825170-College-Financial-Health-Accessing-the-College-Financial-Health-Review-Letter-and-Governing-Body-Finance-Dashboard 2025-11-10T15:06:02Z https://customerhelp.education.gov.uk/hc/en-gb/articles/25783185431314-DfE-Connect-guide 2025-11-10T09:32:09Z https://customerhelp.education.gov.uk/hc/en-gb/articles/25979011835666-Agency-social-worker-data-collection 2025-11-11T11:21:13Z https://customerhelp.education.gov.uk/hc/en-gb/articles/26277471415058-Customer-Help-Portal-Frequently-Asked-Questions 2025-11-10T09:31:43Z https://customerhelp.education.gov.uk/hc/en-gb/articles/28138216977042-ILR-help-guide-tools-tips-and-trusted-links 2025-11-10T09:33:16Z https://customerhelp.education.gov.uk/hc/en-gb/articles/28451827371922-Qualification-Achievement-Rates-2024-25-R10-update 2025-11-10T09:36:57Z https://customerhelp.education.gov.uk/hc/en-gb/articles/29920935474834-Systems-support-and-resources 2025-11-10T09:40:02Z https://customerhelp.education.gov.uk/hc/en-gb/articles/29942407193490-Systems-guidance-Get-Information-about-Schools-GIAS 2025-11-10T09:40:50Z https://customerhelp.education.gov.uk/hc/en-gb/articles/29942573074578-Systems-guidance-Document-Exchange 2025-11-10T09:40:18Z https://customerhelp.education.gov.uk/hc/en-gb/articles/29943534375698-DfE-Sign-In-How-to-check-a-user-s-account 2025-11-10T09:32:33Z https://customerhelp.education.gov.uk/hc/en-gb/articles/29944603452178-Systems-guidance-View-your-education-data-VYED 2025-11-10T09:31:01Z https://customerhelp.education.gov.uk/hc/en-gb/articles/29945962157074-Systems-guidance-DfE-Sign-In 2025-11-10T09:39:34Z https://customerhelp.education.gov.uk/hc/en-gb/articles/31007233804818-Monitor-your-school-attendance-your-similar-schools-comparison-reports 2026-02-11T11:12:28Z https://customerhelp.education.gov.uk/hc/en-gb/articles/31421591150738-Good-Level-of-Development-tool-Compare-your-GLD-data-report 2026-01-12T09:16:02Z https://customerhelp.education.gov.uk/hc/en-gb/articles/31429643136658-PE-and-sport-premium-expenditure-reporting-return 2025-11-28T12:21:44Z https://customerhelp.education.gov.uk/hc/en-gb/articles/32422667457298-Education-Record-What-You-Need-to-Know 2026-01-12T09:22:20Z https://customerhelp.education.gov.uk/hc/en-gb/articles/34271180774290-Pupil-premium-allocations-academies 2026-04-01T13:31:10Z https://customerhelp.education.gov.uk/hc/en-gb/sections/360003962039-Academies 2026-04-01T13:31:10Z https://customerhelp.education.gov.uk/hc/en-gb/sections/360003962059-Front-Door 2025-11-10T15:06:03Z https://customerhelp.education.gov.uk/hc/en-gb/sections/360004444200-Further-education-and-training-providers 2026-03-31T07:37:34Z https://customerhelp.education.gov.uk/hc/en-gb/sections/360005165220-Local-authorities 2025-11-12T16:22:05Z https://customerhelp.education.gov.uk/hc/en-gb/sections/16604708637330-General-Information 2026-02-11T11:12:28Z https://customerhelp.education.gov.uk/hc/en-gb/sections/18207355119634-Apprenticeships 2026-01-23T11:12:55Z https://customerhelp.education.gov.uk/hc/en-gb/sections/18208552937618-Apprentices 2026-01-23T10:00:53Z https://customerhelp.education.gov.uk/hc/en-gb/sections/24311707744402-ILR 2026-04-01T13:26:44Z https://customerhelp.education.gov.uk/hc/en-gb/categories/360002506639-Articles 2026-04-01T13:31:10Z https://customerhelp.education.gov.uk/hc/en-gb/categories/360003071260-Front-door 2025-11-10T15:06:03Z