Is the 20% completion payment affected by shortfall?

When you say shortfall, are you referring to them having an outstanding co-investment balance?

@... Yes sorry!

Haha, just checking. In that case, yes, unfortunately it'll stop you getting the completion payment.

Completion payment not made

There are two common reasons for the completion payment not being made and the apprentice still showing as ‘live’ on the service:

• the ILR has not ‘matched’ to the apprenticeship service (data lock), or
• the training provider has not evidenced that the employer has paid sufficient co-investment

In these circumstances, the training provider and employer must work together to ensure all data matches and inform us that co-investment has been correctly paid.  The completion payment can then be made.

Like Ben said. Make sure you always keep well on top of you levy payers with shortfall. We check quarterly on the apps co-investment report for any levy payers who owe us money, and invoice them at the time, we don't wait until the end. It's annoying when they are only short in the final month! I'm told that a shortfall on the actual completion element won't withhold funding, because how could it if the payment has already been made? You must still chase it, but it won't automatically stop your payment.