Sangita Dhar (ESFA)

*Fixed* IDAMS Email Issue

Edited

We are aware of an issue with IDAMS with the emails not being sent out. This is a known issue, and we are looking to put a fix in place on Monday 19th June.

This is impacting the account creation process and password reset emails.

We will delete any new accounts that have been raised during this period and users would need to re-register once the fix has been applied.

We apologise for any inconvenience caused.

 

Replies

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Darren Harlow

Hi Sangita,

This week I appear to have an issue logging in.

I am a super user and I am using the same login details that were working fine last week but this week I get a message stating either my user ID, email address or password are invalid.

My question therefore is will the fix on Monday sort this issue for me?

Many thanks.

Darren.

Henry Wish (ESFA)

Good afternoon Darren Harlow,

 Once this fix is in place, we suggest submitting a password reset to get back in to your account. Should this not work post fix, please contact us via the online form here:

Education and Skills Funding Agency (ESFA) enquiry form - Customer type - DFE Online Forms

*We will update this thread once the update goes live.

Thank you,

 Henry W

(Edited)

Henry Wish (ESFA)

Good afternoon all,

 I'm pleased to inform you this issue has now been resolved. 

Users should now receive their registration emails but they will need to re-apply.

Thank you,

 Henry 

Vicky Day

My colleagues are not receiving password resets or able to create new accounts so it appears that it is still not fixed. Please advise. Thanks 

Darren Harlow

My account also remains locked out. The password reset did not work so I've raised a ticket as per Henry's advice. Now I need to wait up to 3 days for an initial response.

Kevin Bunn

Henry Wish; Can you please explain why the ApprenticeService/ESFA are always having these problems! Do you not test any changes before they go live? The fact that providers are locked out of your systems for three days is appalling. If it was a "Know" issue why did the Help Desk not know? I am still waiting to get back on.

 

Darren Harlow

ESFA have responded to my ticket and my access is now restored (and it didn't take the full 3 days) - so, all good here (and hopefully the same for others).