Henry Wish
I'm a member of the DFE Service Desk Team - Specialising in FIS and Data enquires. Feel free to message me or get in touch via our online form. Please include attachments where required but no personal information. Thank you, Henry W
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Activity overview
Henry Wish commented,
Hi Martin, Are you still encountering this issue? ...
Hi Martin, Are you still encountering this issue? Henry
Henry Wish commented,
Good morning Faye Hollingdale and Deborah Bates I h...
Good morning Faye Hollingdale and Deborah Bates I hope you’re both well. Below is a link to our PDSAT page, where you’ll find access information, user guides for tools and reports, privacy policy d...
Henry Wish commented,
Good morning Nicole Campbell, I've just responded ...
Good morning Nicole Campbell, I've just responded to your customer enquiry. Please forward a copy of the error log file located in the 'Logs' folder where you have FIS installed. Also, here's a q...
Henry Wish commented,
Good morning Kirsty Cavanagh, Are you on the lates...
Good morning Kirsty Cavanagh, Are you on the latest reference data for FIS 2324.8, it should be 33. I would also validate your ILR through SLD to ensure the error reports match. Thank you, Henry
Henry Wish commented,
Good morning Nicole Campbell, Please try the sugge...
Good morning Nicole Campbell, Please try the suggestions in this article: Funding Information System Error – Customer help centre (education.gov.uk) If that doesn't fix it please get in touch with...
Henry Wish commented,
Good morning Emma Hall, If it stopped working from...
Good morning Emma Hall, If it stopped working from one year to the next then it suggests there an issue with the dates within the .xml file or the filename. Please can you get in touch with us via...
Henry Wish commented,
Hi Kimberley Muscat, If you run the ILR file throu...
Hi Kimberley Muscat, If you run the ILR file through FIS and check the error file, it should note where/line the .XML file has failed. Henry
Henry Wish commented,
Side note: Please ensure the ILR file you are tryin...
Side note: Please ensure the ILR file you are trying to import is in a location that doesn't have strict read/write permissions such as a network/shared device (Onedrive) Henry
Henry Wish commented,
Hi Faye Pearson, There are a number of reasons thi...
Hi Faye Pearson, There are a number of reasons this can occur. Please follow this guide below: Funding Information System Error – Customer help centre (education.gov.uk) If that does not work, ple...
Henry Wish commented,
Good morning Andrew Dickens, Is this error still o...
Good morning Andrew Dickens, Is this error still occurring? Is so please get in touch via Home - Customer Help Portal with a screenshot and we can look for a solution. Kind regards, Henry