Henry Wish
I'm a member of the DFE Service Desk Team - Specialising in FIS and Data enquires. Feel free to message me or get in touch via our online form. Please include attachments where required but no personal information. Thank you, Henry W
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Activity overview
Henry Wish commented,
Good morning Emma Hall, If it stopped working from...
Good morning Emma Hall, If it stopped working from one year to the next then it suggests there an issue with the dates within the .xml file or the filename. Please can you get in touch with us via...
Henry Wish commented,
Hi Kimberley Muscat, If you run the ILR file throu...
Hi Kimberley Muscat, If you run the ILR file through FIS and check the error file, it should note where/line the .XML file has failed. Henry
Henry Wish commented,
Side note: Please ensure the ILR file you are tryin...
Side note: Please ensure the ILR file you are trying to import is in a location that doesn't have strict read/write permissions such as a network/shared device (Onedrive) Henry
Henry Wish commented,
Hi Faye Pearson, There are a number of reasons thi...
Hi Faye Pearson, There are a number of reasons this can occur. Please follow this guide below: Funding Information System Error – Customer help centre (education.gov.uk) If that does not work, ple...
Henry Wish commented,
Hi Deborah Bates, Is this still the case? If so ...
Hi Deborah Bates, Is this still the case? If so please contact us via the online form or as Chris mentioned above you can contact the PDSAT team via DSAThelpdesk@KPMG.co.uk Kind regards, Henry
Henry Wish commented,
Good afternoon Darren Hands, Is this still occurri...
Good afternoon Darren Hands, Is this still occurring for you? Thank you, Henry
Henry Wish commented,
I can tell you Wednesday's have the most online traf...
I can tell you Wednesday's have the most online traffic during the week. Close to a period end is the highest and fairly busy at the start of a new return. If it ever gets stuck please do let us k...
Henry Wish commented,
Hi Sam, Sometimes PDSAT can be slowed down due to ...
Hi Sam, Sometimes PDSAT can be slowed down due to heavy traffic. Should this issue persist longer than 3 hours please contact us via Home - Customer Help Portal (education.gov.uk) and we can look...
Henry Wish commented,
Good morning Peter Hancock, Please email Update.ES...
Good morning Peter Hancock, Please email Update.ESFA@education.gov.uk with your details and they will assist you further. Thank you, Henry W
Henry Wish commented,
Good morning Nicole Campbell, Please try the sugge...
Good morning Nicole Campbell, Please try the suggestions in this article: Funding Information System Error – Customer help centre (education.gov.uk) If that doesn't fix it please get in touch with...