Henry Wish
I'm a member of the DFE Service Desk Team - Specialising in FIS and Data enquires. Feel free to message me or get in touch via our online form. Please include attachments where required but no personal information. Thank you, Henry W
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Activity overview
Henry Wish commented,
Fixed, it was incorrectly flagged as spam. Not sure ...
Fixed, it was incorrectly flagged as spam. Not sure why but please accept our apologies. Kind regards, Henry
Henry Wish commented,
Good afternoon Angelique Culley and Ryan Wiseman, ...
Good afternoon Angelique Culley and Ryan Wiseman, This issue has been resolved and another release has been made of FIS on SLD but same number 2425.6. Please remove your existing version and re-do...
Henry Wish commented,
Morning all, There are a number of reasons FIS can...
Morning all, There are a number of reasons FIS can crash. Please find below a link to the usual suspects: Funding Information System Error – Customer help centre *FIS can run on a network/shared d...
Henry Wish commented,
Good morning Andrew Dickens, Is this error still o...
Good morning Andrew Dickens, Is this error still occurring? Is so please get in touch via Home - Customer Help Portal with a screenshot and we can look for a solution. Kind regards, Henry
Henry Wish commented,
Hi Martin, Are you still encountering this issue? ...
Hi Martin, Are you still encountering this issue? Henry
Henry Wish commented,
Good morning Faye Hollingdale and All about complian...
Good morning Faye Hollingdale and All about compliance I hope you’re both well. Below is a link to our PDSAT page, where you’ll find access information, user guides for tools and reports, privacy p...
Henry Wish commented,
Good morning Nicole Campbell, I've just responded ...
Good morning Nicole Campbell, I've just responded to your customer enquiry. Please forward a copy of the error log file located in the 'Logs' folder where you have FIS installed. Also, here's a q...
Henry Wish commented,
Good morning Kirsty Cavanagh, Are you on the lates...
Good morning Kirsty Cavanagh, Are you on the latest reference data for FIS 2324.8, it should be 33. I would also validate your ILR through SLD to ensure the error reports match. Thank you, Henry
Henry Wish commented,
Good morning Nicole Campbell, Please try the sugge...
Good morning Nicole Campbell, Please try the suggestions in this article: Funding Information System Error – Customer help centre (education.gov.uk) If that doesn't fix it please get in touch with...
Henry Wish commented,
Good morning Joanna Trendall, Please ensure you ar...
Good morning Joanna Trendall, Please ensure you are running the latest version of FIS: FIS (Funding Information Service) tool and that the reference data is correct by 'Check for updates' If you ...