Pauline Elliott

IDAMS accounts

Created 12 June 2023 14:44

Is anyone else struggling with IDAMS accounts being locked and unable to reset passwords? I know there's a pinned post about this and I've got a call open with the service desk but none of our users are able to get on and I'm really concerned the deadline for the funding claim is tomorrow and we are unable to complete it at present.

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Melanie Aspinall

I'm having the same issue with this too. Are they resetting everyone's accounts or something?

12 June 2023 16:07

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Pauline Elliott

@Melanie No idea and they are not getting back to me so really starting to worry about the funding claim :-(

12 June 2023 16:11

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Steve Hewitt

Wait, what are you trying to get into? SLD and MYESF both working fine for me, here?

13 June 2023 12:54

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Pauline Elliott

@Steve all of them! Been locked out since last Thursday as password reset emails are not working. Luckily, the service desk have manually reset mine this morning and it seems fine now. I've had a 2 users locked out for weeks recently so was panicking as the super user not being able to get into anything, especially as it told me it was the wrong username/password which it very definitely wasn't!

13 June 2023 12:59

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Steve Hewitt

Aha, I see! I'll make sure not to reset my password then!!!

13 June 2023 13:04

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Henry Wish (ESFA)

Hi all,

Please see pinned post below about IDAMS:

Further education and training providers community - IDAMS Email Issue

Thank you,

Henry

14 June 2023 13:33

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Pauline Elliott

IDAMS accounts

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Melanie Aspinall

Pauline Elliott

Steve Hewitt

Pauline Elliott

Steve Hewitt

Henry Wish (ESFA)

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