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Tracey Grant
ILR Tool acess issues
Created
None
I have used the ILR tool successfully over the last few months and now all of a sudden the data has dropped out.(nothing new there!)
Then when when I click on "import data" the tool just closes and each time I retried it did the same.
I have downloaded the ILR tool again / cleared the cache ,but am still having the same problem and it just closes. I have asked my colleague to download on their PC and it is working fine for them.
Does anyone have an ideas what I can try next? I have messaged the helpdesk but so far heard nothing from them and I'm conscious that its ILR submission next week.
thanks in advance
Tracey
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Replies
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Steve Hewitt
Possibly not this, but have you definitely unzipped it before opening? It gets very weird if you try and use it before unzipping...
I would also ensure you try to run it on a local device and not a shared/network device. Sometimes ICT set strict read/write permissions and this can block our programs from running correctly.
Tracey Grant
ILR Tool acess issues
Created
I have used the ILR tool successfully over the last few months and now all of a sudden the data has dropped out.(nothing new there!)
Then when when I click on "import data" the tool just closes and each time I retried it did the same.
I have downloaded the ILR tool again / cleared the cache ,but am still having the same problem and it just closes. I have asked my colleague to download on their PC and it is working fine for them.
Does anyone have an ideas what I can try next? I have messaged the helpdesk but so far heard nothing from them and I'm conscious that its ILR submission next week.
thanks in advance
Tracey