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Created 15 November 2024 15:59
Over the last couple of weeks, i am getting reports from learners that they are unable to confirm their accounts on the Apprenticeship Service.
Learners are being faced with a message saying "we cannot find your apprenticeship, contact your employer or training provider"
The learners are live, no datalocks, generating funding so seems strange.
I know this isn't mandatory for learners to approve/set up but it seems very strange.
Anyone else had this?
No one has replied to this post.
I've had some in the last couple of weeks say the same. We're checking that the name & DOB they're putting in matches what we have for them.
So far only one had been putting in a different name (shortened version).
11 December 2024 11:03
Andrew Dickens
Learner Approval on Apprenticeship Service
Created
Over the last couple of weeks, i am getting reports from learners that they are unable to confirm their accounts on the Apprenticeship Service.
Learners are being faced with a message saying "we cannot find your apprenticeship, contact your employer or training provider"
The learners are live, no datalocks, generating funding so seems strange.
I know this isn't mandatory for learners to approve/set up but it seems very strange.
Anyone else had this?