Missing Completion Payment

I was fairly sure that this was f i i i i n e...

Only had real problems with PMRs after 31 July in the year they've completed (which isn't this...) where it didn't see them (never been organised enough to check whether this has been fixed!).

Are they showing on the Contribution report as being 100% paid up?

He is not appearing at all...I think his achievement date has not been correctly reported and so his record is not being reported in the 2024/25 ILR 😢 Our MI team are correcting this now (in time for the R08) - I'm hoping that if he is successfully exported in the R08 then the completion payment will be released, regardless of the PMR records being post-achievement date.....?

This has come to light as I did not know the DAS only changes from LIVE to COMPLETED once the completion payment has been made.....2.5 years in and I'm still learning!

Thanks

Aha, that sounds like it. So, get it through R08 with the correct dates and it should work (even with the post-completion PMRs).

Please Report Back either way!

Thanks Steve Hewitt - will do. I'm also being asked about maths and English aims as part of an apprenticeship standard. If they complete a maths / English with an actual end date in 2023/24, do they also ned to be returned in later years' ILRs if the Programme (ZPROG) continues into subsequent academic years? 

Thank You

I'm confident we've had PMR values after the Achievement Date, and still received the Completion Payment. It would be absurd to insist all co-investment was collected before the EPA finished. I do have to chase up everyone shortly before R14 to make sure we have collected all outstanding funds for the closing year.

Broadly "yes" (in that it probably won't break anything if you don't, it's just a bit weird not to...). In fact, I'd be surprised if your student record system isn't just pulling them through anyway?

Our student record system (ProSolution) doesn't pull anything over automatically. It's a whole palaver rolling Apprentices but only picking their current Standard and its components (including breaks and the original break record for someone who restarted), and not any Standards they completed.

As Steve said, it won't break anything, but the Migration Spec does say to copy them over:

Ha - not our student record system, by the sounds of it - various things have to be poked and prodded to get it to play ball!

OK - I will ask our MI team to ensure all maths and English aims are returned up until the end of the Programme aim. Many thanks as always for your help - and Ruth Canham-James 😊

Awesome Ruth Canham-James - we are due to change over to ProSolution...I was hoping it was going to solve all my problems but maybe not, then??!! 🤣

It's not too bad. What I do, is pull the Enrolment ID onto the screen in the year I'm copying over, filter for all programme aims that aren't full withdrawals or total completions. I then filter for those students but include all their enrolments. Exclude anything that was never in an ILR, or is not an apprenticeship. Export that to excel and manually remove all the standards (and components of those) that were totally closed and the student must have progressed to another apprenticeship since. Roll those Enrolment IDs (you can filter on that when copying enrolments from one year to another). I have not found a better way.

Thank you!

Following on from this thread. Missing completion payment:  I have a learner who we collected co-investment for with a levy employer, recorded in Pro Solutions in the ILR, the student then withdrew. She then returned to the same apprenticeship as a restart, but now with a non-levy employer. Co-Investment for the remainder programme was paid by the new employer and recorded in the ILR. But now after completing the apprenticeship we have not received the completion payment. On the co-investment report it is not pulling through the co-investments before the withdrawal. Is it then the process to record those co-investments again, it doesn't seem correct against the new employer? Any ideas?

Thank you

In my experience, they can and do tie together all the PMR data when working our whether to release the Completion element, it just doesn't display properly on the co-investment report if there were two periods of enrolment. It depends though whether it was a break and restart, or a full withdrawal and restart, whether the first period closed in a previous year etc. I'd ask the Apprenticeship Service about this one.

If it was a full withdrawal and a restart, we'd record the price as only the remaining amount minus what we already had before the withdrawal, not the full original amount as you would for a restart after a break. Then the new period is just looking for 5% of that new price as the co-investment. Did you record the full original price? It might be that it's not tying the record together because it was a full withdrawal, so if you recorded the full original price, it's expecting 5% of the full amount? 

Hi Ruth thank you for responding. After being withdrawn we did a restart with residual costs £13 346 and TNP3 and TNP4 recorded in the ILR, not the original pricing, 5% Co Investment on that £667.3 was invoiced to the employer and recorded in the ILR, which I thought would be correct, but something is withholding the completion payment. I have raised a ticket but has been waiting over two months now for tech support, so I'm exploring suggestions. Thank you. 

It might not like the residual price as it wasn't after a break or for a change of employer during this period. I'd try changing those to TNP 1 and TNP 2 and see what happens!

What do the two rows show as in the co-investment report? Are they both in this year, or is the old one only in a previous year? Check the values in both. If either is below 100%, that might be an issue. If one is below 100% but when you manually add the amount due and amount received across both, and work that out as a percentage, if that's at least 100% I can't see why it would withhold.