Apprenticeship Data Match Report Not Updating

Are we to assume we won't receive funding for the DLock_02 learners we have for R08 close today? 

On your Data match report do all the learners have the same actual end date of 31/07/2026 which is incorrect?

I've just had it confirmed that learners will not be paid if they have the dlock 2 error. As we don't receive notifications when cohorts get approved I can't confirm whether this applies to our learners.

From the Apprenticeship support person.

Unfortunately, the DLOCK is blocking the payments from being paid.
 
The issue was resolved for approvals from 2nd April onwards (I do not have the time of day), however, anything approved between the 27th March and 2nd April would need to be data fixed which needs to be tested and actioned. There is no other workaround we would be able to apply.

Lorna Haines From the emails I've received we won't be receiving the funding for any of the Learners included on the Data Match Report. Even if they are live on the DAS

Donna Allison they have sent about 6 updates today. In one of them they confirmed that the learners were affected by the known issue. Have they been in contact with you to request the learner information? They asked at the ticket stage for UKPRN, Return month, ULN, Name, Surname, DOB, Apprenticeship standard name, Start date end date, employer name.

Sam Bern - Yes, I sent that information back to them on Wed/Thur but not had anything other than it's with the technical team.

I was wondering if anyone involved in this thread managed to resolve the error before R08?

I was wondering if anyone in this thread, managed to resolve their errors by R08?

Just checked the period end reports and FM36 and can see we aren't being paid for these learners!

Yes, looks that way for us too. Still no update from our ticket to suggest how to fix these errors.

I've done more digging with our data this morning and we have x7 learners in the 'learner level review' report that are showing as attached to the wrong employer despite them being correct in DAS (we've triple checked to be certain!). It's all the same employer too which seems odd.

Donna Allison. ours are the same.  All the same employer. 

THis is the latest reply we received (yesterday)

Thank you for contacting the Apprenticeship Service Support Team, my name is Angela
 
The issue you have reported is a known problem affecting the Apprenticeship Service and therefore there is no additional information we can provide at this stage.
 
Please be assured we are currently working to resolve this issue; however, we do not have an immediate fix that will resolve your incident, and this may take longer to resolve due to the complexity of the issue. 
 
We will contact you as soon as we have an update and can arrange a call if this is still needed.
 
Thank you for your understanding.

If you need help with anything else, you can:
• search for help in the apprenticeship service at any time (https://help.apprenticeships.education.gov.uk/hc/en-gb)
• email us on helpdesk@manage-apprenticeships.service.gov.uk
• call us on 0800 0150 600

We are open from 9am to 6pm, Monday to Friday.

Kind regards,

Angela

We've received a similar message today. Fingers crossed.

I've just replied to our ticket in frustration to get an update and got this response: 

Thank you for your follow-up email.
 
The issue you have reported has been identified as a known problem affecting the Apprenticeship Service for some approved records.
 
Please be assured we are currently working to resolve this issue; however, we do not have an immediate fix that will resolve your incident, and this may take longer to resolve due to the complexity of the issue. 
 
We will contact you as soon as we have an update which is expected shortly as the Specialist Support team are working to resolve this in time for the R09 return window.
 
This is not affecting all apprenticeship service records, as it has been identified this is only affecting records approved on 6th March or between 27th March and 2nd April. 
 
We have published a known issue article in our help centre and as soon as we have more details, this will be updated: Training providers receiving unexpected DLOCK 01 and 02 errors in their data match report – Apprenticeship Service Support
 
Thank you for your understanding.

Has anyone had an update on whether this has been fixed or not?

Not yet, just a similar email to what's been shared here saying their hoping to have it resolved by R09.

Has anyone had a delay with their remittance statements? Ours hasn't landed yet....

Same here Donna, not received yet.

I've logged a ticket re lack of remittance, this is the response:

Due to the two easter bank holidays this month payments are made later than usual. If after 16 working days you have not received payments please contact us.

I requested further clarification whether it meant delay of remittance statement or payment. 

The response: BOTH. 

Morning

I queried with the helpdesk and I've had clarification from the "Specialist Team" that both remittance and payment for R08 will be 22/04/2026 (tomorrow).

"Please know that payments relating to R08 should also be released on the 14th working day 22/04/2026 as well."

I've just realised that they've used the term "released" which means payments are likely to arrive on the 16th working day and not the usual 14th working day. I am requesting further clarification on this.

Chris

Just had a call with our Account Manager - confirmed that a fix has been released and is currently being validated for R09 submission.  

Payment confirmed as per previous post.

If the witheld payments cause significant financial impact, contact your account manager to discuss further for review (before COB tomorrow). 

Remittance just received!

Thanks Donna. Received ourselves too. I've gone back to the helpdesk to ask if this is a permanent change to the 16th working day as opposed to the 14th. I've noticed the remittance now has the DWP logo rather than the DfE so maybe this payment delay is temporary due to departmental changes behind the scenes and things will return to normal from next month. Fingers crossed.

Unfortunately this seems to be happening for those Learners again with my most recent R09 Submission

Just received an update: It has since been identified that we had two issues in the service that has impacted some apprenticeship service records approved on 6th March or between 27th March and 2nd April. We have implemented a fix on 22nd April for those records approved between 27th March and 2nd April. If you resubmit your R09 ILR, you should see these DLOCKs clear. We are still working on a fix for those records approved on 6th March as this is more complex, however we are working to resolve this before the R09 window closes. It has been identified that some or all of your ULNs had records approved between 27th March and 2nd April and therefore, we are advising if you submit your ILR, these should clear. If you can advise us of any remaining DLOCKs which you do not think are genuine so we can update your ticket and advise when the remaining fix has been completed.