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Hi Paul,
We transitioned July last year I think it was as part of the early adopter and it initially caused us major issues. We had to write guides for our users at the time as it was so complex with lots of screens all looking the same and lots of 'validation' to get it set up. It has improved considerably since then with us having much less queries with access than we used to and no real issues with the latest starts. The main issues now are when people change their phone and lose their authenticator codes, so it has settled for us, but we did have many months with significant additional work for my team caused by the MFA switch on.
Also, just to note, if you use any other OneAdvanced systems, we have found it caused SA MFA issues when they turned on MFA for other products such as their Performance and Talent Managment system, they basically locked all of our users out of SA, and apart from one single member of their staff, they were less than helpful at resolving.
I really hope your MFA issues settle once you have those problematic ones across the line.
Hope this helps
Louise
Paul Taylor
Smart Assessor MFA login issues
Created
Are any Smart Assessor or other One Advanced customers having issues with their new MFA login experience? Our Smart Assessor users were encouraged to use the new OneAdvanced Identity login experience this week which introduces MFA into the process. However, although most were able to navigate through that process on day one, we have a sizeable number of end-users that have not been able to log back in on day two.
Are others experiencing this issue?