Hi Gary,

Yes I received the same error 2 days ago so I asked the Employer if they could add their Apprentices and the Employer could so that is how I got around the error.

The errors are logged by the Apprenticeship Service so hopefully this will be resolved soon 

Thanks for confirming not just our AS account.

They have changed the way you add new apprentice details to a first option of upload CSV or manually. I think this has broken any Apprentice Request you got in before the date of that change. So new request will work but your old ones have had it - unless they can fix it!!!

I'll see if we can get our employers to resend their apprentice requests - 6 employers for us.

Have been running into the same problem today, can create a new cohort and add the first apprentice details, but clicking 'add another apprentice' to add the 2nd+ learners threw up the error message every time. These are cohorts created today so I don't think getting your employers to resend the requests will help Gary Petley - sorry!

CSV upload is working fine, and is actually a significant improvement with the changes they've made. We have 'add apprentice records' permissions with most of our employers, but previously had to create a cohort and add details for a first dummy learner manually, just to get to the upload CSV link which always felt like a clunky process.

You can now upload a CSV with up to 100 new apprentice records, even if they are all from different employers. If you've got 'add apprentice records' permissions then leave CohortRef blank in the CSV file and it will create the cohorts for each employer when you import. This is really useful for our large 'group' type employers, where one cohort of learners actually sit across several levy accounts as they all belong to different businesses within the group.

Unfortunately CSV import still needs dates in the YYYY-MM-DD format, so takes a bit of care to make sure you don't end up with dd/mm/yyyy dates if you are manually preparing or tweaking a CSV file with Excel, etc.

Did you delete the old broken apprentice request? We got an employer to resend and we got their two starts on with the new apprentice request.

Yes we use to use the dummy apprentice approach.

I did not realise you could use multiple employers in the same CSV, good to know. The question is will PICs allow you to do this?

  Cheers