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First check if you have been paid in the payments report if not then the following will apply.
1. An employer has stopped a commitment on the apprenticeship service and the date does not match with payments qualifying date in the ILR.
For example, a learner is withdrawn on the 30th September and the AS account is stopped in September– this means that payments will not be actioned for September, unless the STOP date is applied in a later month (the STOP date withholds any further payments after the date but does not clawback payments already made).
Action to take
Speak with the employer; if the learner is no longer in learning, the learning actual end date must be covered by the STOP date in the apprenticeship service (this usually means it must be dated in the month following the withdrawal).
If the employer has stopped the record incorrectly, they need to speak with the National Apprenticeship Service to have the record backdated and a new commitment added in its place. This can only be done through the National Apprenticeship Service.
Andrew Dickens
DLOCK 10 issue - correct withdrawal
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Hi I have recently come across a couple of learners that are triggering DLOCK 10 errors, where the employer has stopped them, because they've left. In both cases, we have withdrawn them in the same month that the employer has stopped them, so why is this coming up as an error?
It is a very small number of learners, and we have had other withdrawals when employers have stopped funding, and this hasn't caused an issue.
Any ideas?