Ashley Varley
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Ashley Varley commented,
We've been on the phone to the helpdesk twice today. There is a system wide issue of approved cohorts disappearing completely (typically right near claim day). They have just taken all the effected learners/employer details from us to pass to the tech support team who are working on the issue. Just need to wait and see what happens. We are going to run a claim to see if those learners appear as DLOCKs for missing DAS - assuming if they don't, then it's gone through and just not showing on the DAS interface.
We've been on the phone to the helpdesk twice today. There is a system wide issue of approved cohorts disappearing completely (typically right near claim day). They have just taken all the effected...