Rachel Shaw commented, 08 January 2025 10:25

Hi Faith, Thanks. We do now have a log with the Customer Help Portal. The Customer Help Portal has stated that it must be a problem with the MI system, so we have now gone back to the MI provider. I will send the information you have provided onto them as it must be some type of coding issue.  Thanks, Rachel 

1. Care leaver bursary - Rule violation

Hi Faith, Thanks. We do now have a log with the Customer Help Portal. The Customer Help Portal has stated that it must be a problem with the MI system, so we have now gone back to the MI provider. ...

Rachel Shaw commented, 07 January 2025 16:08

Thanks Ruth. Will do.

1. Care leaver bursary - Rule violation

Thanks Ruth. Will do.

Rachel Shaw commented, 07 January 2025 15:13

Thanks Ruth. It's this one: Rule Name LearnFAMType_01

1. Care leaver bursary - Rule violation

Thanks Ruth. It's this one: Rule Name LearnFAMType_01