Sam Bern
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Sam Bern commented,
I agree Steve Hewitt however employer issues can be really tricky to resolve as we've experienced with data match issues. We've found their understanding of the DAS and the ability to communicate with DAS support team (as they won't work with us) can be a really difficult thing to navigate. The employer doesn't have many incentives to resolve these issues as often they lead to witholding the money from us! Obviously they aren't all like that, but we've had one or two and a few more who seem to drag their feet. I'm fearful of these piling up.
I agree Steve Hewitt however employer issues can be really tricky to resolve as we've experienced with data match issues. We've found their understanding of the DAS and the ability to communicate w...
Sam Bern commented,
You're a life saver as always Ruth! I see the column and checked back the last few months and it appears blank which I'm going to take as a win for today! Would be useful if the DAS let you search for a date range, or filtered on this column. I live in fear of getting a call asking why we haven't resolved an error that's on a portal we've never been told about.
You're a life saver as always Ruth! I see the column and checked back the last few months and it appears blank which I'm going to take as a win for today! Would be useful if the DAS let you search ...
Sam Bern commented,
Not yet, just a similar email to what's been shared here saying their hoping to have it resolved by R09.
Not yet, just a similar email to what's been shared here saying their hoping to have it resolved by R09.
Sam Bern commented,
We've received a similar message today. Fingers crossed.
We've received a similar message today. Fingers crossed.
Sam Bern commented,
I was wondering if anyone in this thread, managed to resolve their errors by R08?
I was wondering if anyone in this thread, managed to resolve their errors by R08?
Sam Bern commented,
I was wondering if anyone involved in this thread managed to resolve the error before R08?
I was wondering if anyone involved in this thread managed to resolve the error before R08?
Sam Bern commented,
Donna Allison they have sent about 6 updates today. In one of them they confirmed that the learners were affected by the known issue. Have they been in contact with you to request the learner information? They asked at the ticket stage for UKPRN, Return month, ULN, Name, Surname, DOB, Apprenticeship standard name, Start date end date, employer name.
Donna Allison they have sent about 6 updates today. In one of them they confirmed that the learners were affected by the known issue. Have they been in contact with you to request the learner infor...
Sam Bern commented,
I've just had it confirmed that learners will not be paid if they have the dlock 2 error. As we don't receive notifications when cohorts get approved I can't confirm whether this applies to our learners. From the Apprenticeship support person. Unfortunately, the DLOCK is blocking the payments from being paid. The issue was resolved for approvals from 2nd April onwards (I do not have the time of day), however, anything approved between the 27th March and 2nd April would need to be data fixed which needs to be tested and actioned. There is no other workaround we would be able to apply.
I've just had it confirmed that learners will not be paid if they have the dlock 2 error. As we don't receive notifications when cohorts get approved I can't confirm whether this applies to our lea...
Sam Bern commented,
Sam Bern commented,
Ahh so it's just coincedence between my learners and Mark Fenwick. Thanks for checking!
Ahh so it's just coincedence between my learners and Mark Fenwick. Thanks for checking!