Sam Bern
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Sam Bern commented,
Apparently they've fixed the issue, so I'd let them know if it's continuing for you https://customerhelp.education.gov.uk/hc/en-gb/community/posts/32921063227026-Upload-CSV-not-working-on-the-DAS
Apparently they've fixed the issue, so I'd let them know if it's continuing for you https://customerhelp.education.gov.uk/hc/en-gb/community/posts/32921063227026-Upload-CSV-not-working-on-the-DAS
Sam Bern commented,
Did everyone else find the number of learners counted to be what was expected if they checked for learners with a completion staus of 1 continuing and an outcome of 8 awaiting results. Where the learner is 1 day over their planned end date on 08/01/2026? I can't work out if the fact that our numbers match is random chance, as the learners identified in the data really don't match. It's odd that they use the freeze point as I guess there may be learners who have achieved or gone through gateway on the 3rd, but they wouldn't be included in this file export? As it relates to December?
Did everyone else find the number of learners counted to be what was expected if they checked for learners with a completion staus of 1 continuing and an outcome of 8 awaiting results. Where the le...
Sam Bern commented,
Hopefully it won't replace 'upload a csv' as that would turn a five minute job into something that takes forever and could lead to more errors.
Hopefully it won't replace 'upload a csv' as that would turn a five minute job into something that takes forever and could lead to more errors.
Sam Bern commented,
Yeah I got passed through three support people yesterday and they all asked if I'd cleared the cache! Today we were able to approve a cohort that we hadn't been able to get through since Friday. I'm hearing the employers are having issues approving on their side. We've tried to raise this with DAS, but they won't speak to us on an employers behalf. As you can imagine the employers aren't eager to speak to a customer service person. So I think we're just going to have a lot of data match issues this month.
Yeah I got passed through three support people yesterday and they all asked if I'd cleared the cache! Today we were able to approve a cohort that we hadn't been able to get through since Friday. I'...
Sam Bern commented,
We used an alternative that's available online. But I know we're not meant to place links to other products. It's not as robust as turnitin. But it seems that at this stage AI checkers are just indicating that AI might be used and then you have to do a series of checks manually to understand if it has been used and to what extent. My hope is that in the future AI companies like chatgpt and google will release AI checkers to schools and training providers so we're able to catch it as opposed to essentially creating a new way to cheat and then taxing education companies to spot it.
We used an alternative that's available online. But I know we're not meant to place links to other products. It's not as robust as turnitin. But it seems that at this stage AI checkers are just ind...
Sam Bern commented,
If anyone is having issues with this I'd really recommend they report it to the customer support desk. As they just explained it to me as only affecting some users in the minority of cases.
If anyone is having issues with this I'd really recommend they report it to the customer support desk. As they just explained it to me as only affecting some users in the minority of cases.
Sam Bern commented,
We haven't been able to use the upload csv feature. Have been putting on the starts manually and it's painful. 504 errors all over the place. Really hard to keep track of what's gone on and what hasn't.
We haven't been able to use the upload csv feature. Have been putting on the starts manually and it's painful. 504 errors all over the place. Really hard to keep track of what's gone on and what ha...
Sam Bern commented,
It can be tricky to justify the cost of Turnitin. We were quoted some pretty high prices.
It can be tricky to justify the cost of Turnitin. We were quoted some pretty high prices.
Sam Bern commented,
I think there may be some confusion over their meaning with end date and planned end date. Due to this issue I think they're allowing learners who are live but the planned end date has passed. As my conversation with the support person they were very focused on the planned end date and it being changed by the employer. However in our case the planned end date has already passed on the DAS. They were telling me to change the planned end date to the actual EPA date. But in our case the planned end date had already passed. Would be helpful if they kept a Known Issues list.
I think there may be some confusion over their meaning with end date and planned end date. Due to this issue I think they're allowing learners who are live but the planned end date has passed. As ...
Sam Bern commented,
We have a similar issue with completed learners showing as live on the DAS. We've recevied completion payments and the learner has received their certificates. We contacted the service and they replied with: I understand from your web chat today, that one of your learners are still showing as 'live' in the Apprenticeship Service Account, when they completed their apprenticeship in September they have received their certificates and the completion payment has been received. We are aware that apprentice records where completion payments have been paid are not updating the apprenticeship service status of learners from live to completed. The completion payments have been paid which you can see in your monthly payment report in Submit Learner Data and your remittance. This will not stop a new apprenticeship from being added to the apprenticeship service if the apprentice is progressing to a new apprenticeship. This status stopped updating on 16th September and we are currently working on a resolution for this issue.
We have a similar issue with completed learners showing as live on the DAS. We've recevied completion payments and the learner has received their certificates. We contacted the service and they rep...