Sam Bern
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Sam Bern commented,
I was wondering if anyone involved in this thread managed to resolve the error before R08?
I was wondering if anyone involved in this thread managed to resolve the error before R08?
Sam Bern commented,
Donna Allison they have sent about 6 updates today. In one of them they confirmed that the learners were affected by the known issue. Have they been in contact with you to request the learner information? They asked at the ticket stage for UKPRN, Return month, ULN, Name, Surname, DOB, Apprenticeship standard name, Start date end date, employer name.
Donna Allison they have sent about 6 updates today. In one of them they confirmed that the learners were affected by the known issue. Have they been in contact with you to request the learner infor...
Sam Bern commented,
I've just had it confirmed that learners will not be paid if they have the dlock 2 error. As we don't receive notifications when cohorts get approved I can't confirm whether this applies to our learners. From the Apprenticeship support person. Unfortunately, the DLOCK is blocking the payments from being paid. The issue was resolved for approvals from 2nd April onwards (I do not have the time of day), however, anything approved between the 27th March and 2nd April would need to be data fixed which needs to be tested and actioned. There is no other workaround we would be able to apply.
I've just had it confirmed that learners will not be paid if they have the dlock 2 error. As we don't receive notifications when cohorts get approved I can't confirm whether this applies to our lea...
Sam Bern commented,
Sam Bern commented,
Ahh so it's just coincedence between my learners and Mark Fenwick. Thanks for checking!
Ahh so it's just coincedence between my learners and Mark Fenwick. Thanks for checking!
Sam Bern commented,
Mark Fenwick Just to confirm we have the same issue where the learners haven't confirmed. I think this must be it. We have three learners who have a 'confirmed' status these learners do not have a dlock2 error. These are the only learners who started in March who don't have this errror. Has the guidance on learner confirmation changed?
Mark Fenwick Just to confirm we have the same issue where the learners haven't confirmed. I think this must be it. We have three learners who have a 'confirmed' status these learners do not have a ...
Sam Bern commented,
Did anyone else just receive this email. I wonder if the two things are related? https://news.service.education.gov.uk/792DAD8834400F7ED2A4F04DE6BD5E3947EF296D35D763DDCFD06C2D380696BA/8F17FDC360C712E946A8488422EE9F9A/VIB?utm_source=e-shot&utm_medium=email&utm_campaign=OP_TP_HMRC+Employment+Checks_Launch+Email&es_c=8F17FDC360C712E946A8488422EE9F9A&es_cl=7DEEBA3634A905A164F87F723612579D&es_id=xej%c2%a3c2
Did anyone else just receive this email. I wonder if the two things are related? https://news.service.education.gov.uk/792DAD8834400F7ED2A4F04DE6BD5E3947EF296D35D763DDCFD06C2D380696BA/8F17FDC360C71...
Sam Bern commented,
Had this through from the DAS helpdesk. Reading this it suggest payments may be blocked for dlock 2 even though these learners are approved. Your ILR was uploaded after cohort approval, however ILR submissions are not displaying as expected on the system. Based on this and reports from other providers, this appears to be a system-related AS data match issue, which is placing affected learners at risk of delayed or blocked payments.
Had this through from the DAS helpdesk. Reading this it suggest payments may be blocked for dlock 2 even though these learners are approved. Your ILR was uploaded after cohort approval, however I...
Sam Bern commented,
Oddly the only two learners who aren't showing on the data match who started in March had a few things in common. One had a dlock 7 which was resolved yesterday. - I tried forcing a dlock7 error on a dlock2 error to see if this would resolve the dlock2 errors however it didn't so I changed it back. One had their cohort approved yesterday. All the rest were approved between the 27th March and 6th of April. Also I noticed in the downloaded reports that they don't seem to have changed their clocks. In the zip file you'll notice that the file creation date and time is actually an hour earlier then BST, seems to still be GMT. Not sure if they have a timeserver sync issue going wrong somewhere?
Oddly the only two learners who aren't showing on the data match who started in March had a few things in common. One had a dlock 7 which was resolved yesterday. - I tried forcing a dlock7 error on...
Sam Bern commented,
I just heard back from them asking for more information this morning. I've supplied it and asked if they are going to resolve this before hard close. They said they'd let me know in ten days but that it might be longer. I like that this was published yesterday, on a known issue page that has issues from 2024. help.apprenticeships.education.gov.uk/hc/en-gb/articles/34614089084050-Training-providers-receiving-unexpected-DLOCK-01-and-02-errors-in-their-data-match-report Can't believe this is happening two weeks after they defunded TLS3. It feels like chaos at the moment.
I just heard back from them asking for more information this morning. I've supplied it and asked if they are going to resolve this before hard close. They said they'd let me know in ten days but th...