Sam Bern
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Sam Bern commented,
Mark Fenwick Just to confirm we have the same issue where the learners haven't confirmed. I think this must be it. We have three learners who have a 'confirmed' status these learners do not have a dlock2 error. These are the only learners who started in March who don't have this errror. Has the guidance on learner confirmation changed?
Mark Fenwick Just to confirm we have the same issue where the learners haven't confirmed. I think this must be it. We have three learners who have a 'confirmed' status these learners do not have a ...
Sam Bern commented,
Did anyone else just receive this email. I wonder if the two things are related? https://news.service.education.gov.uk/792DAD8834400F7ED2A4F04DE6BD5E3947EF296D35D763DDCFD06C2D380696BA/8F17FDC360C712E946A8488422EE9F9A/VIB?utm_source=e-shot&utm_medium=email&utm_campaign=OP_TP_HMRC+Employment+Checks_Launch+Email&es_c=8F17FDC360C712E946A8488422EE9F9A&es_cl=7DEEBA3634A905A164F87F723612579D&es_id=xej%c2%a3c2
Did anyone else just receive this email. I wonder if the two things are related? https://news.service.education.gov.uk/792DAD8834400F7ED2A4F04DE6BD5E3947EF296D35D763DDCFD06C2D380696BA/8F17FDC360C71...
Sam Bern commented,
Had this through from the DAS helpdesk. Reading this it suggest payments may be blocked for dlock 2 even though these learners are approved. Your ILR was uploaded after cohort approval, however ILR submissions are not displaying as expected on the system. Based on this and reports from other providers, this appears to be a system-related AS data match issue, which is placing affected learners at risk of delayed or blocked payments.
Had this through from the DAS helpdesk. Reading this it suggest payments may be blocked for dlock 2 even though these learners are approved. Your ILR was uploaded after cohort approval, however I...
Sam Bern commented,
Oddly the only two learners who aren't showing on the data match who started in March had a few things in common. One had a dlock 7 which was resolved yesterday. - I tried forcing a dlock7 error on a dlock2 error to see if this would resolve the dlock2 errors however it didn't so I changed it back. One had their cohort approved yesterday. All the rest were approved between the 27th March and 6th of April. Also I noticed in the downloaded reports that they don't seem to have changed their clocks. In the zip file you'll notice that the file creation date and time is actually an hour earlier then BST, seems to still be GMT. Not sure if they have a timeserver sync issue going wrong somewhere?
Oddly the only two learners who aren't showing on the data match who started in March had a few things in common. One had a dlock 7 which was resolved yesterday. - I tried forcing a dlock7 error on...
Sam Bern commented,
I just heard back from them asking for more information this morning. I've supplied it and asked if they are going to resolve this before hard close. They said they'd let me know in ten days but that it might be longer. I like that this was published yesterday, on a known issue page that has issues from 2024. help.apprenticeships.education.gov.uk/hc/en-gb/articles/34614089084050-Training-providers-receiving-unexpected-DLOCK-01-and-02-errors-in-their-data-match-report Can't believe this is happening two weeks after they defunded TLS3. It feels like chaos at the moment.
I just heard back from them asking for more information this morning. I've supplied it and asked if they are going to resolve this before hard close. They said they'd let me know in ten days but th...
Sam Bern commented,
I'm speaking to them at the moment. They've said that there is a fix, but it requires myself to be elevated to the technical team who then tells us to alter something on the ILR. I'm worried as this is affecting quite a few of this months starts. However it normally takes several weeks to get a response from the technical team. Has anyone received this fix yet?
I'm speaking to them at the moment. They've said that there is a fix, but it requires myself to be elevated to the technical team who then tells us to alter something on the ILR. I'm worried as th...
Sam Bern commented,
We're also having this issue. DLOCK_2 for all starts in March. However we can see that the learners are showing as live on the DAS. Interestingly it is triggering other errors for learners who started in March such as DLOCK 7 where data had been entered incorrectly.
We're also having this issue. DLOCK_2 for all starts in March. However we can see that the learners are showing as live on the DAS. Interestingly it is triggering other errors for learners who star...
Sam Bern commented,
Am I mistaken in thinking that they could have used the codes Outcome: 8 for this? Are other people recording this for Apprenticeships that have gone through gateway?
Am I mistaken in thinking that they could have used the codes Outcome: 8 for this? Are other people recording this for Apprenticeships that have gone through gateway?
Sam Bern commented,
I wonder if that is as intended. As above it says those lines it specifies the below. When gateway has passed training is complete. Also it seems to specify continuing learners. It feels like their definition of what a continuing learner is, is wrong. This indicator now focuses solely on apprentices who are continuing (or intending to continue) training and are past their planned training end date. Prolonged extension of training can indicate barriers to timely completion, reduced momentum and an increased risk of non‑completion.
I wonder if that is as intended. As above it says those lines it specifies the below. When gateway has passed training is complete. Also it seems to specify continuing learners. It feels like their...
Sam Bern commented,
Thanks Steve Hewitt I didn't realise that. Does anyone know where this update was accounced, it wasn't included in the DFE update last week. I was expecting it today but it's not there that I can see. We found out about it changing through the article in FE week.
Thanks Steve Hewitt I didn't realise that. Does anyone know where this update was accounced, it wasn't included in the DFE update last week. I was expecting it today but it's not there that I can s...