Peter Hancock commented, 07 October 2026 08:52

Jason Poole Thank you for the update you posted yesterday evening.   Janine Brockwell Thank you for the post you made at 17:04 yesterday to notify us all that you were aware of the issue.  Both of those posts were made out of normal working hours and realistically were not going to be read by many of the people who needed to see them.  It is clear that the problems had existed for at least several hours during yesterday afternoon, during which time many providers had wasted a lot of time trying and re-trying to submit ILRs and also seeking support on this forum and from the support desk.   Two things have disappointed me about this matter: 1) I'd like to know why could a public notice have not been published earlier in the day to acknowledge the problem?   2) When the decision was made (after 5pm) to extend the collection window to 7PM, why could the new deadline have not been today, say at 12PM or 5PM instead?  

1. Submit Learner Data not working

Jason Poole Thank you for the update you posted yesterday evening.   Janine Brockwell Thank you for the post you made at 17:04 yesterday to notify us all that you were aware of the issue.  Both of ...