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Cripes, hadn't even thought about ENTER Learner Data being affected...
Managed to get a file through after an hour or so (and two file renames).
I'm reading that Service Desk/Customer Help are suggesting it's due to the DAS integration which... yeah, sure, that's great, cool...
I just received the following message from the helpdesk:
We are aware that Submit Learner Data (SLD) is currently down and we are working hard to rectify this issue. We will respond to you with further information as soon as possible.
I had asked if there would be an extension, but they did not mention that. At this time of day, and without any further information, they cannot expect us to keep trying indefinitely, can they?
In reply to Steve Hewitt · View original comment
That would be good customer service Steve...
In reply to Darren Vidler · View original comment
But Darren, I have a life and, I can't sit here until 7pm trying to submit data :-(
In reply to jenny · View original comment
Indeed - put kids to bed or sit patiently and wait for SLD to come back online... frustrating
Managed to get my return submitted about two minutes ago. Hopefully everyone else has managed to get theirs in as well.
Situations like this are a good reminder that we should all be submitting these returns regularly. If something similar happens in future, the impact will be much smaller because there will be less outstanding information to submit.
Hello all, apologies once again for the downtime earlier. We restored performance at 5.30 and the queue at that point processed at normal speeds. A number of additional submissions happened up until 7pm and processed as normal. In response to comment from Angela above, reports should be produced as normal but there is often a delay between submission completing and report being posted but let us know if you don't see those in due course.


peter.hancock
Submit Learner Data not working
Created
Is anybody having any success or trouble accessing SLD this afternoon? I've been trying for a while to log in to submit an R02 ILR and the website isn't working.
It says:
Sorry, there is a problem with the service
Try again later.
If you continue to have problems, contact the Help and support.I