Donna Allison
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Donna Allison commented,
Same issue here. No response from ticket just yet but we've spoken on the phone to the helpdesk who have acknowledged the issue and agreed to escalate.
Same issue here. No response from ticket just yet but we've spoken on the phone to the helpdesk who have acknowledged the issue and agreed to escalate.
Donna Allison commented,
Just received an update: It has since been identified that we had two issues in the service that has impacted some apprenticeship service records approved on 6th March or between 27th March and 2nd April. We have implemented a fix on 22nd April for those records approved between 27th March and 2nd April. If you resubmit your R09 ILR, you should see these DLOCKs clear. We are still working on a fix for those records approved on 6th March as this is more complex, however we are working to resolve this before the R09 window closes. It has been identified that some or all of your ULNs had records approved between 27th March and 2nd April and therefore, we are advising if you submit your ILR, these should clear. If you can advise us of any remaining DLOCKs which you do not think are genuine so we can update your ticket and advise when the remaining fix has been completed.
Just received an update: It has since been identified that we had two issues in the service that has impacted some apprenticeship service records approved on 6th March or between 27th March and 2nd...