Donna Allison
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Activity overview
Donna Allison commented,
Just had a call with our Account Manager - confirmed...
Just had a call with our Account Manager - confirmed that a fix has been released and is currently being validated for R09 submission. Payment confirmed as per previous post. If the witheld payme...
Donna Allison commented,
I've logged a ticket re lack of remittance, this is ...
I've logged a ticket re lack of remittance, this is the response: Due to the two easter bank holidays this month payments are made later than usual. If after 16 working days you have not received p...
Donna Allison commented,
Has anyone had a delay with their remittance stateme...
Has anyone had a delay with their remittance statements? Ours hasn't landed yet....
Donna Allison commented,
I've just replied to our ticket in frustration to ge...
I've just replied to our ticket in frustration to get an update and got this response: Thank you for your follow-up email. The issue you have reported has been identified as a known problem affect...
Donna Allison commented,
I've done more digging with our data this morning an...
I've done more digging with our data this morning and we have x7 learners in the 'learner level review' report that are showing as attached to the wrong employer despite them being correct in DAS (...
Donna Allison commented,
Yes, looks that way for us too. Still no update from...
Yes, looks that way for us too. Still no update from our ticket to suggest how to fix these errors.
Donna Allison commented,
Sam Bern - Yes, I sent that information back to them...
Sam Bern - Yes, I sent that information back to them on Wed/Thur but not had anything other than it's with the technical team.
Donna Allison commented,
Has everyone had regular comms with tickets raised? ...
Has everyone had regular comms with tickets raised? We have radio silence bar the standard ‘we’re working on it and will be in touch within 10 working days’. Seems a bit inconsistent with support p...
Donna Allison commented,
Just received an update: It has since been identifie...
Just received an update: It has since been identified that we had two issues in the service that has impacted some apprenticeship service records approved on 6th March or between 27th March and 2nd...