Donna Allison
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Donna Allison commented,
Same issue here. No response from ticket just yet but we've spoken on the phone to the helpdesk who have acknowledged the issue and agreed to escalate.
Same issue here. No response from ticket just yet but we've spoken on the phone to the helpdesk who have acknowledged the issue and agreed to escalate.
Donna Allison commented,
Just received an update: It has since been identified that we had two issues in the service that has impacted some apprenticeship service records approved on 6th March or between 27th March and 2nd April. We have implemented a fix on 22nd April for those records approved between 27th March and 2nd April. If you resubmit your R09 ILR, you should see these DLOCKs clear. We are still working on a fix for those records approved on 6th March as this is more complex, however we are working to resolve this before the R09 window closes. It has been identified that some or all of your ULNs had records approved between 27th March and 2nd April and therefore, we are advising if you submit your ILR, these should clear. If you can advise us of any remaining DLOCKs which you do not think are genuine so we can update your ticket and advise when the remaining fix has been completed.
Just received an update: It has since been identified that we had two issues in the service that has impacted some apprenticeship service records approved on 6th March or between 27th March and 2nd...
Donna Allison commented,
Just had a call with our Account Manager - confirmed that a fix has been released and is currently being validated for R09 submission. Payment confirmed as per previous post. If the witheld payments cause significant financial impact, contact your account manager to discuss further for review (before COB tomorrow).
Just had a call with our Account Manager - confirmed that a fix has been released and is currently being validated for R09 submission. Payment confirmed as per previous post. If the witheld payme...
Donna Allison commented,
I've logged a ticket re lack of remittance, this is the response: Due to the two easter bank holidays this month payments are made later than usual. If after 16 working days you have not received payments please contact us. I requested further clarification whether it meant delay of remittance statement or payment. The response: BOTH.
I've logged a ticket re lack of remittance, this is the response: Due to the two easter bank holidays this month payments are made later than usual. If after 16 working days you have not received p...
Donna Allison commented,
Has anyone had a delay with their remittance statements? Ours hasn't landed yet....
Has anyone had a delay with their remittance statements? Ours hasn't landed yet....
Donna Allison commented,
I've just replied to our ticket in frustration to get an update and got this response: Thank you for your follow-up email. The issue you have reported has been identified as a known problem affecting the Apprenticeship Service for some approved records. Please be assured we are currently working to resolve this issue; however, we do not have an immediate fix that will resolve your incident, and this may take longer to resolve due to the complexity of the issue. We will contact you as soon as we have an update which is expected shortly as the Specialist Support team are working to resolve this in time for the R09 return window. This is not affecting all apprenticeship service records, as it has been identified this is only affecting records approved on 6th March or between 27th March and 2nd April. We have published a known issue article in our help centre and as soon as we have more details, this will be updated: Training providers receiving unexpected DLOCK 01 and 02 errors in their data match report – Apprenticeship Service Support Thank you for your understanding.
I've just replied to our ticket in frustration to get an update and got this response: Thank you for your follow-up email. The issue you have reported has been identified as a known problem affect...
Donna Allison commented,
I've done more digging with our data this morning and we have x7 learners in the 'learner level review' report that are showing as attached to the wrong employer despite them being correct in DAS (we've triple checked to be certain!). It's all the same employer too which seems odd.
I've done more digging with our data this morning and we have x7 learners in the 'learner level review' report that are showing as attached to the wrong employer despite them being correct in DAS (...
Donna Allison commented,
Yes, looks that way for us too. Still no update from our ticket to suggest how to fix these errors.
Yes, looks that way for us too. Still no update from our ticket to suggest how to fix these errors.
Donna Allison commented,
Sam Bern - Yes, I sent that information back to them on Wed/Thur but not had anything other than it's with the technical team.
Sam Bern - Yes, I sent that information back to them on Wed/Thur but not had anything other than it's with the technical team.