Angela Williams commented, 04 July 2022 09:14

Same here - starts to process and then the site creashes!

1. ILR file file uploading

Same here - starts to process and then the site creashes!

Angela Williams commented, 15 January 2026 15:23

Hi Carrie, This is actually the first time I have processed a change of employer where the new employer has used a levy transfer, but I am having issues with a datalock, hopefully just with dates and not the fact that it was non levy and now a levy transfer. Will post an update when the technical team have responded to my query.

1. DLock_10

Hi Carrie, This is actually the first time I have processed a change of employer where the new employer has used a levy transfer, but I am having issues with a datalock, hopefully just with dates a...

Angela Williams commented, 15 January 2026 12:44

Thanks Ruth for your feedback. Just noticed that I forgot to include the following in my original post - The new employer approved their apprentice - non levy, but then stopped it and resent another cohort to be used as a Levy transfer. So on the Digital Account there are 2 lines for the new employer - one stopped in October and one Live with same month. No sure if this is causing a further issue, waiting for the technical team to advise any other information.          

1. DLock_10

Thanks Ruth for your feedback. Just noticed that I forgot to include the following in my original post - The new employer approved their apprentice - non levy, but then stopped it and resent anothe...