R01 & R13 Co-investment showing where not due

Hello both, we are aware this issue has occurred recently and while an initial solution seems to have solved most impacted apprentices, we are still investigating some that remain. If you believe you are still seeing this issue  please contact the support teams with details as this will help us identify the issue, and also to let you know when we believe it is resolved so you can confirm.

When there is an update we will also post details on here.

In reply to Matthew Smith · View original comment

Thanks for the nudge Matthew. We have identified the likely cause of this issue and are currently testing a solution. We aim to release this before R14 deadline but it may not go in time for R02. In practice that will mean any corrections due will be made in time for R14 hard close, while corrections in the current funding year would be picked up at R03. 

In reply to Andrew Dickens · View original comment

Hello Andrew Dickens - no action required by any provider affected by this issue as we will carry out any action on your behalf as part of the R14 hard-close. You may notice your last ILR submission gets resubmitted [by us] just after R14which is to ensure the change is applied to any affected learners. The change is still in test and I will update this thread, plus any support tickets opened, once it has been applied, together with any information you need to be aware of (but it should fully solve any impacts).

Sorry for any concern caused by this given the time of year but be assured it is a priority to resolve.

In reply to Emma Ford · View original comment

Hello Emma, the issues affected a number of different scenarios and earlier this week we have implemented a fix which will resolve the majority. Providers do not need to do anything further and payments will be corrected as part of the normal month-end R14 process. I will confirm separately if you can see this already in the reports you receive.

We know the scenarios where the solution does not work and will be managing those cases separately after R14, with any payment corrections made accordingly. Any provider impacted in this way will be contracted directly following R14.

Can I take the opportunity to ask everyone to try and submit any updated ILRs as early as possible next week to avoid processing delays in the final days. As you are aware the Submit Learner Data service is designed to receive multiple iterative submissions throughout the submission window, so it is generally better to use it in this way if you are able to. We know that the final day is always a busy one for submissions and hopefully these are just the final changes you need to make before the hard close.