Employer set up as Non levy but Telling me they are Levy

I would almost certainly wait for the Service Desk to come back to you before proceeding as you won't want to muck up your funding (the chat function is much quicker, I've found) but it may be related to how they've added their PAYE scheme. When adding one, employers are invited to do so via their Government Gateway log-in, or by using their accounts office reference number and employer PAYE scheme reference. The latter should only be used if their payroll is under £3 million, but if your employer has used this method, it may have confused the service. 

I think I was told that employers who were non-levy, and become levy, have to actually contact the AS to get their DAS account converted to a levy account. I don't think it happens automatically when they go above £3million PAYE. So yes, as Ben says, wait for the AS to respond. It may be something you can't resolve, and the employer needs to take action to make sure they have the correct type of DAS account.

Thanks I will inform them to go speak to the Help desk - the employer has always been Levy they just didnt set up the account correctly at the beginning!! 

Sarah

another joy is when they think they are levy but its CITB levy they pay not the apprenticeship levy... always fun to unpick!