Lisa Margach
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Lisa Margach commented,
We have 55 learners currently held with this and I have checked and we have multiple learners showing as unconfirmed but they aren't showing as a data mismatch, unless it is just me?
We have 55 learners currently held with this and I have checked and we have multiple learners showing as unconfirmed but they aren't showing as a data mismatch, unless it is just me?
Lisa Margach commented,
Hi All, I just wanted to share the below, this is the response I have just had from the technical team, I am not hopeful we will get a resolution today on this: [image]
Hi All, I just wanted to share the below, this is the response I have just had from the technical team, I am not hopeful we will get a resolution today on this:
Lisa Margach commented,
Hi All, I am also having this same issue, I raised it last week with the helpdesk and it has been escalated to the technical team, lets hope they get this resolved before Wednesday next week. If I hear anything from them before anyone else does, I will update on here.
Hi All, I am also having this same issue, I raised it last week with the helpdesk and it has been escalated to the technical team, lets hope they get this resolved before Wednesday next week. If I ...
Lisa Margach commented,
Thanks, at least we aren't alone, would you mind saying who your provider is, I am just wondering if it is the same company as us, but no problem if you aren't able to say. Also if I hear anything I will let you know.
Thanks, at least we aren't alone, would you mind saying who your provider is, I am just wondering if it is the same company as us, but no problem if you aren't able to say. Also if I hear anything...
Lisa Margach commented,
Hi Stephanie, It is great 150 & 160 are warnings now, but we are also still having the same issue with the agreement ID. We have been able to narrow it down that it isn't being included in the xml download from our MIS database, that field is currently blank even though we have data in the ILR. We are currently talking to our MIS provider about it, hopefully its the same for you and an easy fix! Thanks
Hi Stephanie, It is great 150 & 160 are warnings now, but we are also still having the same issue with the agreement ID. We have been able to narrow it down that it isn't being included in the xml...
Lisa Margach commented,
Unfortunately it is for apps only, there isn't an option for units, they put them on ILR submission only which does not help :( my concerns about not being able to process them have been logged!
Unfortunately it is for apps only, there isn't an option for units, they put them on ILR submission only which does not help :( my concerns about not being able to process them have been logged!
Lisa Margach commented,
Hi Jo, I have an update, but I am afraid it is not good news, they have come back and said they are aware it is an issue now, they are investigating a fix, but this might not be done until R02, so said to continue with R01 as normal and they will correct any funding required in R02. Although not great this would be ok if we didn't need to get the learners fully processed through to show on DAS as we cannot do manual applications on there. I have asked if they can change this to a warning as well, but presume if they could have done that they would have already :(
Hi Jo, I have an update, but I am afraid it is not good news, they have come back and said they are aware it is an issue now, they are investigating a fix, but this might not be done until R02, so ...
Lisa Margach commented,
I have just had a reply to say they moved 156 to a warning, which Steve helped with yesterday so we knew that, but they are looking at error 160 now so I am hoping it will be something they can fix, or just tell us what to do if it is us!! I will let you know when I hear anything else :)
I have just had a reply to say they moved 156 to a warning, which Steve helped with yesterday so we knew that, but they are looking at error 160 now so I am hoping it will be something they can fix...
Lisa Margach commented,
Hi Jo, Sorry it isn't working for you, but pleased it isn't just me having this issue. It is still not working. I have just had a reply from the DWP helpdesk and they don't know why the error is triggering and have referred it to their ILR technicians to review and come up with a solution. If I hear anything else on this I will let you know.
Hi Jo, Sorry it isn't working for you, but pleased it isn't just me having this issue. It is still not working. I have just had a reply from the DWP helpdesk and they don't know why the error is...
Lisa Margach commented,
Thanks for the update on this, I will give it another try and keep everything crossed they clear. Thanks again Steve
Thanks for the update on this, I will give it another try and keep everything crossed they clear. Thanks again Steve