Lisa Margach
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Lisa Margach commented,
We have 55 learners currently held with this and I have checked and we have multiple learners showing as unconfirmed but they aren't showing as a data mismatch, unless it is just me?
We have 55 learners currently held with this and I have checked and we have multiple learners showing as unconfirmed but they aren't showing as a data mismatch, unless it is just me?
Lisa Margach commented,
Hi All, I just wanted to share the below, this is the response I have just had from the technical team, I am not hopeful we will get a resolution today on this: [image]
Hi All, I just wanted to share the below, this is the response I have just had from the technical team, I am not hopeful we will get a resolution today on this:
Lisa Margach commented,
Hi All, I am also having this same issue, I raised it last week with the helpdesk and it has been escalated to the technical team, lets hope they get this resolved before Wednesday next week. If I hear anything from them before anyone else does, I will update on here.
Hi All, I am also having this same issue, I raised it last week with the helpdesk and it has been escalated to the technical team, lets hope they get this resolved before Wednesday next week. If I ...
Lisa Margach commented,
Hi Ruth, Thanks for coming back on this, would you say that for anyone who started prior to 25/26 we wouldn't need to do this, or is it best just to have it all as a coverall if any learners who complete fall into this category regardless of when they started? Thanks Lisa
Hi Ruth, Thanks for coming back on this, would you say that for anyone who started prior to 25/26 we wouldn't need to do this, or is it best just to have it all as a coverall if any learners who co...
Lisa Margach commented,
Hi Sam, I have had a ticket in with the technical team since 26/03 about this and still not had a response, just the usual we will get back to you in 10 working days. I have checked our data this morning and we still have 50+ learners with this mismatch, I have gone back to the technical team on my last update from them and said I believe there is a fix, can they please let me know what it is, or what alternative they plan to make sure we are paid for these learners. Unless there is an update on here first, I will let you know when/if I hear anything back from them.
Hi Sam, I have had a ticket in with the technical team since 26/03 about this and still not had a response, just the usual we will get back to you in 10 working days. I have checked our data this m...
Lisa Margach commented,
Thanks Steve, appreciate your advice this helps, we will seek advice from our MCA :)
Thanks Steve, appreciate your advice this helps, we will seek advice from our MCA :)
Lisa Margach commented,
Thanks Steve, sorry I should have given a little bit more info on my query, these courses we are delivering are fundable through a devolved MCA contract, and they give us Z codes we can use relating to our programs like a Level 2 Microsoft 365 Fundamentals course or a Microsoft DP-900 Azure Fundamentals.
Thanks Steve, sorry I should have given a little bit more info on my query, these courses we are delivering are fundable through a devolved MCA contract, and they give us Z codes we can use relatin...
Lisa Margach commented,
Hi All, I have had the below response from the helpdesk, hopefully this helps answer people's queries: [image]
Hi All, I have had the below response from the helpdesk, hopefully this helps answer people's queries:
Lisa Margach commented,
I have just checked our learners showing on the report as I had the same questions as everyone, as the info doesn't seem to be definitive. On our P5 learners, everyone that was coded in EPA (1&8 on the Zprog and other applicable aims 2&8) with the LDOL in the learning actual end date didn't show so it looks like these are being excluded, the only PPED we have showing are coded as 1 for still being on programme and no other end information in the ILR. I also put a ticket in about this last week with the helpdesk, and asked the people on the webinar for clarification but haven't heard anything back yet, if I here before anyone else on this I will update on here.
I have just checked our learners showing on the report as I had the same questions as everyone, as the info doesn't seem to be definitive. On our P5 learners, everyone that was coded in EPA (1&8 on...
Lisa Margach commented,
Hi Callum, I am still getting the same issue and cannot process anything, I have just chased the helpdesk about 30 mins ago asking for an update & resolution, as we all need this fixing before Thursday, as I am sure we are all getting more frustrated by the hour on this! As soon as I hear anything back I will update it on here
Hi Callum, I am still getting the same issue and cannot process anything, I have just chased the helpdesk about 30 mins ago asking for an update & resolution, as we all need this fixing before Thur...