Sam Bern
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Sam Bern commented,
Yes in the presentations on the incentive they've said that HMRC will be handling the checks and "let us know" if there's an issue. So I assume it's this column. Oddly the AS person I spoke with today wouldn't accept it as a issue and asked me to get in contact with the customer help desk. So I'm going to file it there. I find it really hard to tell at the moment what is AS and what is customer support. Espeically when customer support gives you an answer which is, do this, then get the AS to do this and the AS say "We can't do this" got back to customer support.
Yes in the presentations on the incentive they've said that HMRC will be handling the checks and "let us know" if there's an issue. So I assume it's this column. Oddly the AS person I spoke with to...
Sam Bern commented,
They've resolved it now reportedly. Seems like it was affecting all providers. Might be an idea for people to check their learner and employer feedback to check they are now accurate. Thank you for contacting the Apprenticeship Service Support Team. I understand from your email you would like some further clarification in regard to your feedback. This appears to have been an issue with information being partway loaded through the year then not pulling through correctly at the end of the academic year. This should now be resolved for all Training Providers.
They've resolved it now reportedly. Seems like it was affecting all providers. Might be an idea for people to check their learner and employer feedback to check they are now accurate. Thank you f...
Sam Bern commented,
I was wondering if you got an answer on this? I'm not sure if it's live or not? At the moment I've been checking one month at a time All April Starts, All May starts etc. As this column doesn't appear on any of the filters, the downloads or is it sortable. I've bought it up when I'm dealing with Apprenticeship Service queries, but they just tell me it's been live since April. As we can't see what PAYE schemes are attached to the AS account and employers don't have they same concerns when it comes to managing their side of the account. I assume that there will be validation for us to resolve at some point. But I can't tell if we're passing 100% compliant or if it just hasn't started working yet?
I was wondering if you got an answer on this? I'm not sure if it's live or not? At the moment I've been checking one month at a time All April Starts, All May starts etc. As this column doesn't app...
Sam Bern commented,
Thanks Ruth Canham-James ! Apologies I read this as August 25! I've started our 'did we get it right 25/26' check to hopefully make sure that July - October isn't me waking up in the middle of the night about whether that one learner who needed something specific was correctly coded.
Thanks Ruth Canham-James ! Apologies I read this as August 25! I've started our 'did we get it right 25/26' check to hopefully make sure that July - October isn't me waking up in the middle of the...
Sam Bern commented,
Thanks Ruth, just checking are these the fields on the Apprenticeship Service? Not the ILR. I can't see them on the https://guidance.submit-learner-data.service.gov.uk/25-26/ilr/overview
Thanks Ruth, just checking are these the fields on the Apprenticeship Service? Not the ILR. I can't see them on the https://guidance.submit-learner-data.service.gov.uk/25-26/ilr/overview
Sam Bern commented,
Hi All, just checking if this is still the case? There's no where on the ILR to return the RPL information is there? We've recorded it on the DAS, and documented the reduction. However we have one learner where their rpl puts them below the minimum OTJ so is showing on the PDSAT. I just want to make sure that there isn't something I've missed where this is now declared in the ILR.
Hi All, just checking if this is still the case? There's no where on the ILR to return the RPL information is there? We've recorded it on the DAS, and documented the reduction. However we have one ...
Sam Bern commented,
I agree Steve Hewitt however employer issues can be really tricky to resolve as we've experienced with data match issues. We've found their understanding of the DAS and the ability to communicate with DAS support team (as they won't work with us) can be a really difficult thing to navigate. The employer doesn't have many incentives to resolve these issues as often they lead to witholding the money from us! Obviously they aren't all like that, but we've had one or two and a few more who seem to drag their feet. I'm fearful of these piling up.
I agree Steve Hewitt however employer issues can be really tricky to resolve as we've experienced with data match issues. We've found their understanding of the DAS and the ability to communicate w...
Sam Bern commented,
You're a life saver as always Ruth! I see the column and checked back the last few months and it appears blank which I'm going to take as a win for today! Would be useful if the DAS let you search for a date range, or filtered on this column. I live in fear of getting a call asking why we haven't resolved an error that's on a portal we've never been told about.
You're a life saver as always Ruth! I see the column and checked back the last few months and it appears blank which I'm going to take as a win for today! Would be useful if the DAS let you search ...
Sam Bern commented,
Not yet, just a similar email to what's been shared here saying their hoping to have it resolved by R09.
Not yet, just a similar email to what's been shared here saying their hoping to have it resolved by R09.
Sam Bern commented,
We've received a similar message today. Fingers crossed.
We've received a similar message today. Fingers crossed.