Ruth Cox
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Ruth Cox commented,
Thanks Henry Wish. This is a GDPR issue. I'll email the helpdesk unless anyone knows of a telephone number for them.
Thanks Henry Wish. This is a GDPR issue. I'll email the helpdesk unless anyone knows of a telephone number for them.
Ruth Cox commented,
Hi Henry Wish, Have you got time for a direct discussion? I'm getting some extremely odd behaviour from the system and I need to escalate it urgently. ruth.cox@uwe.ac.uk.
Hi Henry Wish, Have you got time for a direct discussion? I'm getting some extremely odd behaviour from the system and I need to escalate it urgently. ruth.cox@uwe.ac.uk.
Ruth Cox commented,
Thanks again Henry Wish. It's still stuck at 'processing' so I think that it's not going to go through. I'm not seeing an option to delete, so it's blocking a new attempt to upload, too. I tried the Helpdesk this morning, I'm hoping they'll respond.
Thanks again Henry Wish. It's still stuck at 'processing' so I think that it's not going to go through. I'm not seeing an option to delete, so it's blocking a new attempt to upload, too. I tried th...
Ruth Cox commented,
Henry Wish Thanks for your updates - I'm 90 minutes into waiting for a file to process today. Is this what I should expect at this time of year or is there a further issue, do you think?
Henry Wish Thanks for your updates - I'm 90 minutes into waiting for a file to process today. Is this what I should expect at this time of year or is there a further issue, do you think?
Ruth Cox commented,
I got a response from KPMG: "We are aware of a small issue relating to a number of reports for an ILR return, and have an update which we are looking to release soon. "Until we release this update, we suggest uploading your ILR through the FIS and then uploading the FIS to PDSAT, and your reports will be correctly populated."
I got a response from KPMG: "We are aware of a small issue relating to a number of reports for an ILR return, and have an update which we are looking to release soon. "Until we release this update,...
Ruth Cox commented,
Thanks Darren, thanks Richard. Interesting to hear we're not the only ones. We used an XML ILR file and it used to work just fine with the old software. I'm going to drop KPMG an email and see if this is something they're aware of and working on.
Thanks Darren, thanks Richard. Interesting to hear we're not the only ones. We used an XML ILR file and it used to work just fine with the old software. I'm going to drop KPMG an email and see if t...
Ruth Cox commented,
Apologies for the delay - many thanks Martin, this is useful. I think I'd been looking for the keyword 'bursary' instead of 'care leaver'.
Apologies for the delay - many thanks Martin, this is useful. I think I'd been looking for the keyword 'bursary' instead of 'care leaver'.
Ruth Cox commented,
I had a similar problem: someone else at my organisation had nipped in and set themselves up as the Organisation Administrator (for PDSAT purposes). Email the helpdesk and ask them to verify who they've got listed. Or perhaps ask around your MIS or funding colleagues; someone might own up to it.
I had a similar problem: someone else at my organisation had nipped in and set themselves up as the Organisation Administrator (for PDSAT purposes). Email the helpdesk and ask them to verify who th...
Ruth Cox commented,
The ESFA answered my timeline query saying that they'd roll out 'over the coming days' to pre-registered organisations only. I think they invite one user per registered organisation - we attempted to pre-register more than one user but that didn't fly. And seeing as our user has gone on holiday already... 😔
The ESFA answered my timeline query saying that they'd roll out 'over the coming days' to pre-registered organisations only. I think they invite one user per registered organisation - we attempted ...
Ruth Cox commented,
Has anyone had any further information this week? I was hoping that the roll out would be linked to yesterday's View Your Education Data update in some way but I've not heard anything...
Has anyone had any further information this week? I was hoping that the roll out would be linked to yesterday's View Your Education Data update in some way but I've not heard anything...