Craig Roper commented, 02 March 2023 16:50

Thanks for the reply Ben! I managed to speak with the help desk earlier and it's been passed to Technical Support Team to investigate further. Hopefully resolved soon 

1. ILR Data Mismatch.

Thanks for the reply Ben! I managed to speak with the help desk earlier and it's been passed to Technical Support Team to investigate further. Hopefully resolved soon 

Craig Roper commented, 04 August 2025 08:19

Phil Dawe Thanks Phil, you're right I've totally missed that 

1. QAR / Overdue Break In Learning

Phil Dawe Thanks Phil, you're right I've totally missed that 

Craig Roper commented, 01 August 2025 14:12

Thanks for your help Phil, it's probably something really simple I'm doing wrong. Hopefully I'll figure it out :) 

1. BIL Roll Over

Thanks for your help Phil, it's probably something really simple I'm doing wrong. Hopefully I'll figure it out :) 

Craig Roper commented, 01 August 2025 13:51

Hi Phil - Thank you for your help! That has solved my first 2 errors however now I'm getting "The learner must not have more than one Apprenticeship Financial Record with the same Apprenticeship financial type, code and date"  I'm getting these errors from both the FIS & hub.  Thanks, Craig   

1. BIL Roll Over

Hi Phil - Thank you for your help! That has solved my first 2 errors however now I'm getting "The learner must not have more than one Apprenticeship Financial Record with the same Apprenticeship fi...

Craig Roper commented, 01 August 2025 09:00

Thank you I appreciate the advice/help! 

1. QAR / Overdue Break In Learning

Thank you I appreciate the advice/help! 

Craig Roper commented, 01 August 2025 08:48

Hi Steve, thank you for getting back to me. I thought that was the case but with the R10 data being published and the uncertainty I was a little confused and wanted to double check.  I have never had to do this before, so I'm guessing I would simply add new aims with the same information showing the continued break in learning. Have you used a date in this funding year as the start date or kept the original on the new aims?  (Sorry if that's a stupid question)    

1. QAR / Overdue Break In Learning

Hi Steve, thank you for getting back to me. I thought that was the case but with the R10 data being published and the uncertainty I was a little confused and wanted to double check.  I have never h...

Craig Roper commented, 17 October 2022 14:30

Very strange, thankfully that hasn't happened to me (yet). Hopefully it's fixed soon 

1. "Your file’s uploading"

Very strange, thankfully that hasn't happened to me (yet). Hopefully it's fixed soon 

Craig Roper commented, 17 October 2022 13:39

thanks for letting me know, mine has also gone through now :) 

1. "Your file’s uploading"

thanks for letting me know, mine has also gone through now :) 

Craig Roper commented, 17 October 2022 13:07

Must be an issue with the site, glad it's not just me! 

1. "Your file’s uploading"

Must be an issue with the site, glad it's not just me! 

Craig Roper commented, 01 September 2022 14:51

Great, thanks very much for the replies and help! 

1. Change of Employer - New TNP's

Great, thanks very much for the replies and help!