Caspar Verney commented, 05 October 2022 19:07

As a suggestion:uninstall it again and then make sure that you uninstall anything that says SQL (assuming that you don't need it for anything else on your device). Then try re-installing and it should sort itself out. HOWEVER if you need to keep your existing SQL, then what happens when you click OK? And what do the User Guide and FAQ say? If they say that you must have a specific version of SQL then can you download and install a free copy of that version and then connect to that? HTH, Caspar

1. PDSAT Server Error

As a suggestion:uninstall it again and then make sure that you uninstall anything that says SQL (assuming that you don't need it for anything else on your device). Then try re-installing and it sho...

Caspar Verney commented, 05 October 2022 14:10

If you have written confirmation from the Helpdesk that you are owed the money then you should be able to get it (albeit it sounds like it is very painful trying to do so). When you say that you exporting them again, are you able to confirm that they are in the submission file with all of the appropriate data? Can you see those learners in any of the reports back from the Portal to confirm they are present and funded? The only other advice I can give is to keep battling with the Helpdesk. HTH, Caspar

1. Data lock

If you have written confirmation from the Helpdesk that you are owed the money then you should be able to get it (albeit it sounds like it is very painful trying to do so). When you say that you ex...

Caspar Verney commented, 03 October 2022 19:49

I would say, as Martin has, that you need to include these learners within your return. When you talk about making them "live": yes they need to be in your return, but they can still be on their break with the same dates as you had before you excluded them. They don't need to be "live" in the sense of it looking like they are attending learning right now. This **ought** to get you the funding back because then your return says they did attend sometime, as opposed to never at all, like when you removed them from your return and that led to the clawback.   HTH, Caspar

1. Data lock

I would say, as Martin has, that you need to include these learners within your return. When you talk about making them "live": yes they need to be in your return, but they can still be on their br...

Caspar Verney commented, 02 October 2022 19:29

Appalling! This seems contrary to good practice and/or common sense.

1. Versions of Standards changed with no warning

Appalling! This seems contrary to good practice and/or common sense.