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Helen Bryant

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Commmunity Post

Helen Bryant commented,

Thanks Matt. We are still experiencing issues this m...

  1. Apprenticeship Service Portal issues

Thanks Matt. We are still experiencing issues this morning - let's hope they fix this asap as we are knee-deep in enrolments!

Commmunity Post

Helen Bryant commented,

Thanks Sarah. The helpdesk have now said they need s...

  1. Apprenticeship Service Portal issues

Thanks Sarah. The helpdesk have now said they need screenshots of the error screen so that they can escalate it to the Tech Support Team - let's see how long it takes for them to come back!

Commmunity Post

Helen Bryant commented,

Thanks Louise. I've been told by the helpdesk that t...

  1. Apprenticeship Service Portal issues

Thanks Louise. I've been told by the helpdesk that they haven't received any reports of this from other providers but they clearly have! 

Commmunity Post

Helen Bryant commented,

Hi Louise, thank you - good to know we're not alone!...

  1. Apprenticeship Service Portal issues

Hi Louise, thank you - good to know we're not alone! I did raise a query with the helpdesk after I posted this and I received the same advice but it hasn't worked for us either.

Commmunity Post

Helen Bryant created a post,

Apprenticeship Service Portal issues

  1. Further education and training providers

Hi Is anyone else having issues with the AS portal today? We are getting the following message when trying to perform certain tasks: Thanks

Commmunity Post

Helen Bryant commented,

Thanks Ruth Canham-James. I'm sure it's something th...

  1. New funding from April 1st 2024

Thanks Ruth Canham-James. I'm sure it's something that they've not fully thought through. It'll be interesting to see what they come back with. 

Commmunity Post

Helen Bryant commented,

Ruth Canham-James - have you receieved a response ye...

  1. New funding from April 1st 2024

Ruth Canham-James - have you receieved a response yet from the Technical team? I'm also hoping for some clarification about how this change affects levy account holders v current levy payers. Thanks

Commmunity Post

Helen Bryant commented,

Same here :(

  1. Training Provider DAS not working

Same here :(

Commmunity Post

Helen Bryant commented,

Thanks Steve, really appreciate your advice. 

  1. Practical period start date

Thanks Steve, really appreciate your advice. 

Commmunity Post

Helen Bryant created a post,

Practical period start date

  1. Further education and training providers

Hi Looking for advice please concerning practical period start dates and where an apprentice does not attend on the planned start date (perhaps due to sickness) are we required to draw up a new Tra...