Helen Bryant
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Helen Bryant commented,
That's what I thought Martin but we have a learner who turned 19 on the start date and our monthly payment reports show the funding line as a 16-18 year old; we've also been paid the 16-18 additional payment. Hence my confusion! Any thoughts?
That's what I thought Martin but we have a learner who turned 19 on the start date and our monthly payment reports show the funding line as a 16-18 year old; we've also been paid the 16-18 addition...
Helen Bryant commented,
Hi Ruth My sentiments exactly! I've replied to the helpdesk with a response that pretty much echoes everything you've said and I've asked for it to be escalated, though I'm not holding out much hope! There really has to be an easier way to mitigate for simple data-entry errors.....surely!
Hi Ruth My sentiments exactly! I've replied to the helpdesk with a response that pretty much echoes everything you've said and I've asked for it to be escalated, though I'm not holding out much hop...
Helen Bryant commented,
Hi Martin Thanks for this, it's much appreciated. I'm assuming that the stop date for the incorrect record must match the start date for the new record so that there will be continuous funding?
Hi Martin Thanks for this, it's much appreciated. I'm assuming that the stop date for the incorrect record must match the start date for the new record so that there will be continuous funding?
Helen Bryant commented,
Thanks Martin. Our DAS training provider account shows that the previous employer has stopped the apprenticeship using April 21 as the stop date. The new employer record is showing as live but I guess there could be the issue that the new employer didn't approve the apprentice until after the ILR return. There isn't a facility on DAS to check when the approval was made so I don't know this for sure. I guess we'll have to wait until the R05 reports are available to check that the issue has been solved.
Thanks Martin. Our DAS training provider account shows that the previous employer has stopped the apprenticeship using April 21 as the stop date. The new employer record is showing as live but I gu...
Helen Bryant commented,
Thank you Jean Parry & Ben James for your replies. I have already read the guidance and watched the video but thank you anyway for the links. I've asked our relationship manager to speak to the employer about the issue and try to figure out where it's going wrong. From the screenshot they've emailed to us I think they may be entering an employment start date that falls outside the parameters for the incentive payment (hopefully it's a typo) but it's not absolutely clear that that is the case. Really appreciate everyone's input.
Thank you Jean Parry & Ben James for your replies. I have already read the guidance and watched the video but thank you anyway for the links. I've asked our relationship manager to speak to the emp...
Helen Bryant commented,
Samantha Barker thanks so much. I didn't think it was mandatory for the apprentice to confirm their account but I had some doubts following the issues that employers are reporting. Very happy to hear that this is not a condition of employers being able to claim their payment but now need to find out what is causing the issue....wish me luck!
Samantha Barker thanks so much. I didn't think it was mandatory for the apprentice to confirm their account but I had some doubts following the issues that employers are reporting. Very happy to he...
Helen Bryant commented,
And they've done that - entered the last month of employment as May. But the learner started with their new employer the day after they left their previous employer so the new month of employment is also May. This however creates the 'overlapping dates' error in DAS which is preventing the new employer from approving the apprentice. I cannot see anything in the guidance that will help with resolving this????
And they've done that - entered the last month of employment as May. But the learner started with their new employer the day after they left their previous employer so the new month of employment i...
Helen Bryant commented,
Hi Martin Do you mean in terms of the emp stat start & end dates? If so, then yes we have. We've also recorded the dates against the new TNP3 & TNP4 dates.
Hi Martin Do you mean in terms of the emp stat start & end dates? If so, then yes we have. We've also recorded the dates against the new TNP3 & TNP4 dates.
Helen Bryant commented,
Hi Nicole Thanks for your reply - good to know that your issue was resolved. We only have one learner being affected and as far as I can see the data is definitely correct. I'll have to get my thinking cap back on! Thanks again Helen
Hi Nicole Thanks for your reply - good to know that your issue was resolved. We only have one learner being affected and as far as I can see the data is definitely correct. I'll have to get my thin...