Upload CSV not working on the DAS

I'm not uploading a CSV but there are definitely issues with the DAS today - I keep getting error messages when trying to move between pages

We haven't been able to use the upload csv feature. Have been putting on the starts manually and it's painful. 504 errors all over the place. Really hard to keep track of what's gone on and what hasn't.

We're also getting the 504 error today when trying to manually add starts. Has anyone contacted the helpdesk?

Hi All,

I have raised this with the helpdesk and had the below response:

Hopefully they will fix it soon, as I am sure it is causing everyone problems when they cannot process things on the system, it has been on and off since the middle of last week for us.

Hi Lisa

Thanks for sharing this. Fingers crossed they can resolve this asap.

If anyone is having issues with this I'd really recommend they report it to the customer support desk. As they just explained it to me as only affecting some users in the minority of cases.

Emailed the helpdesk and received this automated reply:

Hi Helen,

I got that initially, and then about 30 mins later got a reply from a person saying they were looking into it.  Although from Sam has said it sounds like not many people are having the issue we are which is a shame.   I hope they fix it soon as I am sure you are all the same and just want to process the applications and also don't want to miss out on funding for something that isn't our fault!

Hi Lisa

Yes, it's delaying our processes and causing some frustration! Let's hope with more people reporting the issue, it'll speed up the fix.....fingers crossed!

Still getting errors. I assume the same with others. Helpdesk advised they would contact me with updates whilst they resolve but not had anything yet. Has anyone heard anything? Thanks

Hi Callum,

I am still getting the same issue and cannot process anything, I have just chased the helpdesk about 30 mins ago asking for an update & resolution, as we all need this fixing before Thursday, as I am sure we are all getting more frustrated by the hour on this!  As soon as I hear anything back I will update it on here

Hi Callum

Yes, we're still getting the error message too. All I've heard from the helpdesk is that they are aware that a 'few' providers are having issues and they are trying to find a fix. They did advise clearing caches & cookies which I've done but it hasn't worked.

Yeah I got passed through three support people yesterday and they all asked if I'd cleared the cache!

Today we were able to approve a cohort that we hadn't been able to get through since Friday.

I'm hearing the employers are having issues approving on their side. We've tried to raise this with DAS, but they won't speak to us on an employers behalf. 

As you can imagine the employers aren't eager to speak to a customer service person. So I think we're just going to have a lot of data match issues this month.