Helen Howitt
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Helen Howitt commented,
Hi all, Frustratingly, I was unable to contribute to this thread yesterday but have now been granted access this morning. I was eagerly refreshing this yesterday afternoon, as, like all of you, we were facing the same issues and were struggling to find out what was going on. I have sent a long, strongly worded email this morning to customer.help@education.gov.uk, expressing frustration and dissatisfaction with the lack of communication yesterday and the poor decision to extend until 7pm outside of normal working hours. I ended with, "Providers work hard to comply with statutory requirements and meet challenging submission deadlines. In return, we should be able to expect timely communication, accessible support channels, and sensible contingency arrangements when nationally managed systems fail. Unfortunately, on this occasion, the service provided fell well below that standard". I'd encourage all to do the same if not already!
Hi all,Frustratingly, I was unable to contribute to this thread yesterday but have now been granted access this morning. I was eagerly refreshing this yesterday afternoon, as, like all of you, we w...
Helen Howitt commented,
Thanks Ruth Canham-James - this will absolutely form part of the submission process now. We use a different system but that's a useful tip regarding a bulk update as we do have some similar functionality that could be explored!
Thanks Ruth Canham-James - this will absolutely form part of the submission process now. We use a different system but that's a useful tip regarding a bulk update as we do have some similar functio...
Helen Howitt commented,
Joanna Trendall I'm pleased you were able to, Jo! Ryan Wiseman Thanks for your helpful response, Ryan! Best endeavours mean we always aim for submission the day before the deadline, but inevitably a few issues crop up when compiling the return that mean investigations creep into the deadline day. We have never felt that SLD should be the error-checking tool as we've only ever seen 1 or 2 discrepancies between FIS and SLD in previous submissions and FIS as an ESFA-provided tool, should be in sync with SLD!
Joanna Trendall I'm pleased you were able to, Jo!Ryan Wiseman Thanks for your helpful response, Ryan! Best endeavours mean we always aim for submission the day before the deadline, but inevitably a...
Helen Howitt commented,
We encountered the exact same issue of suddenly triggering R121 errors at the point of submission on Wednesday last week (we were using the latest version of FIS (2425.9 v23) which did not highlight the error to us, nor has previous ILR submissions within SLD). The ESFA advised that they corrected the error between R08 and R09 so that it now triggers correctly. However, we did not see have any communication about this prior to R09, nor was this updated within FIS so we were completely blindsided. We did not have enough time to correct the error, and they have now triggered clawbacks of the completion payments, although they had advised that this should not affect completion payments already received in 24-25 and that we would be able to rectify in R10.
We encountered the exact same issue of suddenly triggering R121 errors at the point of submission on Wednesday last week (we were using the latest version of FIS (2425.9 v23) which did not highligh...
Helen Howitt commented,
Hi James Rudge. Yes, that is very helpful, thank you!
Hi James Rudge. Yes, that is very helpful, thank you!
Helen Howitt commented,
Hi Becks Maybury. I am curious to know if you have any more information to share on how you progressed with this please? Thank you
Hi Becks Maybury. I am curious to know if you have any more information to share on how you progressed with this please? Thank you
Helen Howitt commented,
Hi James Rudge. I am curious to know if you remember how you resolved this R141 error for your continuing learners? Thank you
Hi James Rudge. I am curious to know if you remember how you resolved this R141 error for your continuing learners? Thank you