Chris Currie
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Chris Currie commented,
We've logged a ticket referencing the affected ULN's on the helpdesk and notified our account manager to flag internally if this hasn't been picked up already by the data team so worth doing that then the more tickets they get, the more of a priority they should make it. Thanks
We've logged a ticket referencing the affected ULN's on the helpdesk and notified our account manager to flag internally if this hasn't been picked up already by the data team so worth doing that t...
Chris Currie commented,
Morning I queried with the helpdesk and I've had clarification from the "Specialist Team" that both remittance and payment for R08 will be 22/04/2026 (tomorrow). "Please know that payments relating to R08 should also be released on the 14th working day 22/04/2026 as well." I've just realised that they've used the term "released" which means payments are likely to arrive on the 16th working day and not the usual 14th working day. I am requesting further clarification on this. Chris
Morning I queried with the helpdesk and I've had clarification from the "Specialist Team" that both remittance and payment for R08 will be 22/04/2026 (tomorrow). "Please know that payments relating...
Chris Currie commented,
Yes we have actual end dates with 30/12/9999 but they are all assigned a hybrid end year of XXXX.5 which means they are not assigned a defined QAR year yet (as they are still on programme) - I suspect the actual end date field cannot be blank hence this is just the way the dataset is structured, so this is unlikely to be the cause.
Yes we have actual end dates with 30/12/9999 but they are all assigned a hybrid end year of XXXX.5 which means they are not assigned a defined QAR year yet (as they are still on programme) - I susp...
Chris Currie commented,
Phew... glad to know I'm not losing my mind! Thanks Steve, will put our queries in then too as we have exactly the same issues you've referenced. Chris
Phew... glad to know I'm not losing my mind! Thanks Steve, will put our queries in then too as we have exactly the same issues you've referenced. Chris
Chris Currie commented,
Done a live chat with the Apprenticeship Service team, here was their response: "Yes unfortunately it is a known issue currently and is being looked into. For now the workaround is to add the learner manually. If the DLock does not resolve itself in the next funding period please get back in touch and we can assist. I am unable to answer this, if you still have issues like this when manual add is removed then please get in touch and we can escalate."
Done a live chat with the Apprenticeship Service team, here was their response:"Yes unfortunately it is a known issue currently and is being looked into. For now the workaround is to add the learne...
Chris Currie commented,
We have the same Chris this morning. 3 learners who have completed previous apprenticeships with us, now on new programmes that are not pulling through on the add from ILR option. And as you say, ILR data mismatch on the completed records. We've added the new records manually but obviously we're about to lose this option soon! Maybe a known issue and hope the dept. is aware and fixing but I might log a ticket with the helpdesk anyway. Will update if I hear anything.
We have the same Chris this morning. 3 learners who have completed previous apprenticeships with us, now on new programmes that are not pulling through on the add from ILR option. And as you say, I...
Chris Currie commented,
Thanks Steve and Ruth. This is what internally we had discussed and come to the conclusion on anyway so our relevant programmes will be the full duration - suppose the immediate change for this funding wise is that for those standards under the assessment reform there won't be that "gap" in funding anymore between gateway and completion with monthly on-programme payments just being slightly less. QAR's will align to achievements a little better too especially for those that might come in a little earlier but their PED was in the following funding year.
Thanks Steve and Ruth. This is what internally we had discussed and come to the conclusion on anyway so our relevant programmes will be the full duration - suppose the immediate change for this fun...
Chris Currie commented,
Thanks Donna. Received ourselves too. I've gone back to the helpdesk to ask if this is a permanent change to the 16th working day as opposed to the 14th. I've noticed the remittance now has the DWP logo rather than the DfE so maybe this payment delay is temporary due to departmental changes behind the scenes and things will return to normal from next month. Fingers crossed.
Thanks Donna. Received ourselves too. I've gone back to the helpdesk to ask if this is a permanent change to the 16th working day as opposed to the 14th. I've noticed the remittance now has the DWP...
Chris Currie commented,
Not in terms of any resolution or update. I've just been on a live chat with the support team and I was told to keep checking the known issues page for any updates and also that no official line could be provided on whether "unresolved" DLOCK01 or DLOCK02s would be subject to no payment. The agent could only say that any update on that could only be provided once the issue had been resolved. ILR window is open until 6pm not 5pm so there is just over another hour and a half... though it's whether the SLD site could cope with the submission of thousands of ILR files in the short window before 6pm even if it got resolved! Fingers crossed.
Not in terms of any resolution or update. I've just been on a live chat with the support team and I was told to keep checking the known issues page for any updates and also that no official line co...