Henry Wish
I'm a member of the DFE Service Desk Team - Specialising in FIS and Data enquires. Feel free to message me or get in touch via our online form. Please include attachments where required but no personal information. Thank you, Henry W
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Activity overview
Henry Wish commented,
Good morning Richard Holmden, The delay in payment...
Good morning Richard Holmden, The delay in payment/remittance was caused by the recent bank holidays. These are delivered after a certain amount of working days which is calculated by your funding...
Henry Wish commented,
Dear Martyn Wright, I have just completed a 2526 I...
Dear Martyn Wright, I have just completed a 2526 ILR file through the latest reference data. Please can you contact us via the online form: Home - Customer Help Portal and attach a copy of the m...
Henry Wish commented,
Hi, It will be available shortly before R01 opening...
Hi, It will be available shortly before R01 opening. R01 is opening on 18th August. Henry
Henry Wish commented,
Hi everyone, If you have deleted your cookies/cach...
Hi everyone, If you have deleted your cookies/cache and the issue persists please email customer.help@service.education.gov.uk and provide a screenshot of the error. Kind regards, Henry
Henry Wish commented,
Good morning Joanna Trendall, Please ensure you ar...
Good morning Joanna Trendall, Please ensure you are running the latest version of FIS: FIS (Funding Information Service) tool and that the reference data is correct by 'Check for updates' If you ...
Henry Wish commented,
Fixed, it was incorrectly flagged as spam. Not sure ...
Fixed, it was incorrectly flagged as spam. Not sure why but please accept our apologies. Kind regards, Henry
Henry Wish commented,
Good afternoon Angelique Culley and Ryan Wiseman, ...
Good afternoon Angelique Culley and Ryan Wiseman, This issue has been resolved and another release has been made of FIS on SLD but same number 2425.6. Please remove your existing version and re-do...
Henry Wish commented,
Morning all, There are a number of reasons FIS can...
Morning all, There are a number of reasons FIS can crash. Please find below a link to the usual suspects: Funding Information System Error – Customer help centre *FIS can run on a network/shared d...
Henry Wish commented,
Good morning Andrew Dickens, Is this error still o...
Good morning Andrew Dickens, Is this error still occurring? Is so please get in touch via Home - Customer Help Portal with a screenshot and we can look for a solution. Kind regards, Henry
Henry Wish commented,
Good morning Matthew Satchell, 26/27 LET is aiming...
Good morning Matthew Satchell, 26/27 LET is aiming for July and FIS end of May. Sign up to DfE Update - GOV.UK for email alerts. Kind regards, Henry