Henry Wish
I'm a member of the DFE Service Desk Team - Specialising in FIS and Data enquires. Feel free to message me or get in touch via our online form. Please include attachments where required but no personal information. Thank you, Henry W
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Henry Wish commented,
Good morning Matthew Satchell, 26/27 LET is aiming for July and FIS end of May. Sign up to DfE Update - GOV.UK for email alerts. Kind regards, Henry
Good morning Matthew Satchell, 26/27 LET is aiming for July and FIS end of May. Sign up to DfE Update - GOV.UK for email alerts. Kind regards, Henry
Henry Wish commented,
Good morning Richard Holmden, The delay in payment/remittance was caused by the recent bank holidays. These are delivered after a certain amount of working days which is calculated by your funding stream. Kind regards, Henry
Good morning Richard Holmden, The delay in payment/remittance was caused by the recent bank holidays. These are delivered after a certain amount of working days which is calculated by your funding...
Henry Wish commented,
Dear Martyn Wright, I have just completed a 2526 ILR file through the latest reference data. Please can you contact us via the online form: Home - Customer Help Portal and attach a copy of the most recent error log file which is located in the 'Logs' folder where you have FIS installed. Thank you, Henry
Dear Martyn Wright, I have just completed a 2526 ILR file through the latest reference data. Please can you contact us via the online form: Home - Customer Help Portal and attach a copy of the m...
Henry Wish commented,
Hi everyone, If you have deleted your cookies/cache and the issue persists please email customer.help@service.education.gov.uk and provide a screenshot of the error. Kind regards, Henry
Hi everyone, If you have deleted your cookies/cache and the issue persists please email customer.help@service.education.gov.uk and provide a screenshot of the error. Kind regards, Henry
Henry Wish commented,
Good morning Joanna Trendall, Please ensure you are running the latest version of FIS: FIS (Funding Information Service) tool and that the reference data is correct by 'Check for updates' [image] If you are running the latest version and find the reporting does not match, please contact us providing the upload reference number on SLD. Kind regards, Henry
Good morning Joanna Trendall, Please ensure you are running the latest version of FIS: FIS (Funding Information Service) tool and that the reference data is correct by 'Check for updates' If you ...
Henry Wish commented,
Good afternoon Angelique Culley and Ryan Wiseman, This issue has been resolved and another release has been made of FIS on SLD but same number 2425.6. Please remove your existing version and re-download version 6. If you have any further issues with this build please respond to this thread or use the online form. Kind regards, Henry
Good afternoon Angelique Culley and Ryan Wiseman, This issue has been resolved and another release has been made of FIS on SLD but same number 2425.6. Please remove your existing version and re-do...
Henry Wish commented,
Morning all, There are a number of reasons FIS can crash. Please find below a link to the usual suspects: Funding Information System Error – Customer help centre *FIS can run on a network/shared device but only if it has the correct read/write permissions. For example importing an ILR file stored on on a network drive and then exporting reports to another. If you're a system admin you will be able to allow this access, if not please speak to your internal ICT department. It's worth noting sometimes it will work and then new ICT policies are rolled out, changing access rights. If you have followed the above steps and it still crashes, please forward the error log file located in the 'Logs' folder where you have FIS installed to us and we can find a solution: Home - Customer Help Portal Thank you, Henry
Morning all, There are a number of reasons FIS can crash. Please find below a link to the usual suspects: Funding Information System Error – Customer help centre *FIS can run on a network/shared d...
Henry Wish commented,
Good morning Andrew Dickens, Is this error still occurring? Is so please get in touch via Home - Customer Help Portal with a screenshot and we can look for a solution. Kind regards, Henry
Good morning Andrew Dickens, Is this error still occurring? Is so please get in touch via Home - Customer Help Portal with a screenshot and we can look for a solution. Kind regards, Henry
Henry Wish commented,
Hi Martin, Are you still encountering this issue? Henry
Hi Martin, Are you still encountering this issue? Henry
Henry Wish commented,
Good morning Faye Hollingdale and Deborah Bates I hope you’re both well. Below is a link to our PDSAT page, where you’ll find access information, user guides for tools and reports, privacy policy documents, and contact information: ILR data: provider data self-assessment toolkit (PDSAT) - GOV.UK While the 24/25 information is not yet available, most of the current resources remain applicable. Thank you, Henry
Good morning Faye Hollingdale and Deborah Bates I hope you’re both well. Below is a link to our PDSAT page, where you’ll find access information, user guides for tools and reports, privacy policy d...