Jason Poole
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Jason Poole commented,
Good afternoon, we believe the issue causing 504 errors is now resolved so please go ahead and access the apprenticeship service as normal. If you previously raised a support call about this issue you should receive an automated response confirming it is resolved shortly. If anyone continues to experience an issue please contact our apprenticeship support team. Have a good afternoon and sorry for any inconvenience this issue caused.
Good afternoon, we believe the issue causing 504 errors is now resolved so please go ahead and access the apprenticeship service as normal. If you previously raised a support call about this issue ...
Jason Poole commented,
Thank you for your feedback regarding the recent changes to the Apprenticeship Service that support the transition to using ILR data to create and manage apprenticeship records. As part of this change, the Apprenticeship Pause feature is being replaced by learner status updates. Going forward, learner statuses will be updated automatically based on the changes that providers already make within the ILR. A further enhancement will also update a learner's status to Stopped using the Withdrawal Date recorded in the ILR. These improvements form part of the wider DfE programme to integrate systems, reducing duplicate data entry, minimising data mismatches, and helping to reduce the administrative burden and payment delays that can arise from inconsistent information across services. To ensure employers retain control over apprenticeship funding, a new Payment Pause feature has been introduced on the learner record. This enables employers to pause payments by selecting a reason, which is then shared with the provider so they can take any appropriate action. Employers can also resume payments at any time while the learner's status remains Live. We recognise the importance of providing providers with greater visibility of employer payment pauses, and an enhancement to notify providers when an employer pauses or resumes funding is due to be released shortly. The introduction of the Payment Pause feature and the removal of the Apprenticeship Pause feature should not have affected any apprenticeships that were already in a paused state. If you have identified existing paused records that have been reset unexpectedly, please contact the Help Desk so the issue can be investigated.
Thank you for your feedback regarding the recent changes to the Apprenticeship Service that support the transition to using ILR data to create and manage apprenticeship records. As part of this ch...
Jason Poole commented,
Thank you for raising this, we are aware of an issue currently affecting training providers when adding apprentices through the Individualised Learner Record (ILR) journey. Work is underway to resolve this issue for any learners already affected and should be available within the next month. In the meantime, providers can avoid encountering this problem by following a workaround to manually add apprenticeship directly onto the apprenticeship service. If you are using the manual approvals process, follow these steps: Add the learner to the Apprenticeship Service first Once the record is fully approved, include the learner in your next ILR return When added in this way, the learner will not appear as available for selection under ILR approval. To support the overall transition for providers and employers we will be extending the availability for the manual add processes with additional support and communication about additional functionality as it becomes available.
Thank you for raising this, we are aware of an issue currently affecting training providers when adding apprentices through the Individualised Learner Record (ILR) journey. Work is underway to reso...
Jason Poole commented,
Good afternoon, thanks for raising this issue which started occurring this afternoon. We have identified the cause and made a change inthe last hour which has addressed the impact you were experiencing. If you want to resubmit your latest ILR it should process successfully now. For any providers who were impacted and do not resubmit an ILR before R10 closes at 6pm tomorrow (Thursday 4th), we will do this on your behalf after the collection window closes to ensure your latest file is processed at month-end. Sorry for any disruption the issue caused.
Good afternoon, thanks for raising this issue which started occurring this afternoon. We have identified the cause and made a change inthe last hour which has addressed the impact you were experien...
Jason Poole commented,
Good morning everybody. Just confirming we are aware users are having issues accessing some part of the apprenticeship service. It is likely you will see the problem as intermittent, with page refresh a possible workaround until it is resolved. We are currently testing a solution to resolve the issue. We will issue an update on here by 3pm (Tuesday). Anyone who has already contacted the apprenticeships support team will also get an update when the issue is resolved.
Good morning everybody. Just confirming we are aware users are having issues accessing some part of the apprenticeship service. It is likely you will see the problem as intermittent, with page refr...
Jason Poole commented,
Regarding the issue with DfE sign-in please follow the pinned thread for updates. Linked here - Further education and training providers community - DfE Sign-In Service Update
Regarding the issue with DfE sign-in please follow the pinned thread for updates. Linked here - Further education and training providers community - DfE Sign-In Service Update
Jason Poole commented,
Regarding the issue with DfE sign-in please follow the pinned thread for updates. Linked here - Further education and training providers community - DfE Sign-In Service Update
Regarding the issue with DfE sign-in please follow the pinned thread for updates. Linked here - Further education and training providers community - DfE Sign-In Service Update
Jason Poole commented,
Good morning, Apprenticeship Services were restored on Tuesday but there is an issue with DfE Sign-In this morning (Thursday) which is affecting all DfE Services that use this authentication route. It is being worked on as a priority.
Good morning, Apprenticeship Services were restored on Tuesday but there is an issue with DfE Sign-In this morning (Thursday) which is affecting all DfE Services that use this authentication route....
Jason Poole commented,
Good afternoon. Just to confirm that we have experienced issues with some aspects of apprenticeship services earlier today (Tuesday). We have identified the cause and users should see services returning to normal now. The recovery process will continue throughout the day so we have prioritised those services related to funding and submissions as well as vacancies for candidates and employers.
Good afternoon. Just to confirm that we have experienced issues with some aspects of apprenticeship services earlier today (Tuesday). We have identified the cause and users should see services retu...
Jason Poole commented,
Thanks for raising this - we are not aware of any issues so will ensure this is investigated and post an update on here.
Thanks for raising this - we are not aware of any issues so will ensure this is investigated and post an update on here.